Training Administrator

Training Administrator

Yaxley office based

GBP23,000- GBP24,000

Are you a passionate Training Administrator, looking for an exciting new role?

Key Areas of Responsibility

• Ensuring that learners are greeted and looked after whilst they are in the training centre
• Answering customers queries and questions in a timely manner
• Booking End Point Assessment
• Processing customer bookings and sending out the relevant paperwork
• Ordering training equipment
• Support the training planning process
• Booking of training rooms, accommodation, flights and other associated travel arrangements
• Maintaining training records
• Provide reports to customers with accurate updates of progress achieved.
• Accurate input of data onto various spreadsheets.
• Support the wider team with administration duties as required

Typical activities undertaken as part of the role

• Greeting customers
• Sending course information to customers
• Answering the telephone
• Liaising with trainers and associate or freelance trainers
• Liaising with customers via telephone or email.
• Booking accommodation, flights and hire cars
• Customer reporting.
• Checking of candidate results
• Tracking certificates and sending them out to customers
• Keeping databases up to date
• Filing

Personal Profile

Qualifications

• 5 GCSES A C or equivalent
• Qualification in administration or customer service (desirable)
• IT qualification or training

Competencies / Skills

• Confident communicator
• Organised
• Eye for detail
• Well presented
• IT literate and can use Microsoft packages

If this Training Administrator position sounds like you, then please forward your CV to Katie at Coulter Elite Resourcing.