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SalaryI am currently recruiting for a Transport Support Officer on behalf of my client, a leading public sector organisation based in Wakefield (WF1).
An opportunity has arisen to join the Passenger Transport Team as a Transport Support Officer. This role involves working with a front-line team commissioning a variety of transport mainly for children and adults.
Duties of the Transport Support Officer will include:
- Ensure that services are provided to the highest quality/standard with due recognition of client and customer requirements, in accordance with Customer Care, Data Protection and Equal Opportunities policies.
- Contribute to the maintenance of good employee relations within Transport Services.
- Obtain quotes and commission transport for Home to School pupils and any other childrens transport on a daily basis.
- Obtain quotes and commission transport for other vulnerable adults, school meals and any other transport requests on a daily basis as required.
- Planning and scheduling various means of transport across a diverse range of customers and communicating these as required.
- Receive/make telephone calls, send/receive emails. Deal with queries, issues and complaints from social workers, service users, their carers, relatives, schools and contractors as appropriate
- Create and maintain computerised systems for recording and reporting on contractor costs for commissioned in transport, identifying trends and issues to management.
- To ensure the Passenger Transport systems are maintained
To be successful in this role as Transport Support Officer, you will have:
- Knowledge of office procedures.
- Confident and effective user of IT applications including word processing, excel spreadsheets, email, databases.
- Knowledge of the Wakefield area.
- Be able to demonstrate a good level of experience working in a busy office environment.
- Previous experience in a similar area of work
- The ability to deal with sensitive and confidential issues and information is an important part of the responsibilities.
- Good communication and customer relation skills are required, as well as an understanding of the needs of vulnerable service users and groups including children.
This is a full time post, 37 hours per week Monday-Friday, with a pay rate of £12.59 per hour (PAYE). The post is currently based in Wakefield at the Newton Bar Depot but there is a pending move to Featherstone.
Please apply today for a chance of an immediate interview!
What Reed can offer you as a temporary employee:
- A dedicated consultant who will act as your key point of contact during and between any bookings
- Secure & online time sheet system which is quick and easy to use
- A self-service portal to access holiday requests/ Payslips/ P45 at your own leisure
- A dedicated payroll team
- Access to free training
- Access to discount club/ healthcare/ reed rewards
- Pension /paid holiday scheme/ maternity benefits
- Contacts for other Reed consultants and divisions
- Opportunities to work with some of the UKs leading employers including local authorities, NHS and local SME's
