Visitor Experience Team Leader

About The Roles

‘A must see’ and ‘Amazing Day!’ - with reviews like these Lincoln Castle is firmly on the list of things to see and do for Lincoln and Lincolnshire. Its unique offer of a Medieval Wall Walk, Victorian Prison and Magna Carta creates a truly compelling story to be enjoyed, experienced and shared by all.

One of our new Team Leaders will join and oversee a high performing team of Visitor Experience Officers, reviewing, embedding and championing a visitor welcome and customer service befitting of Lincoln Castle.The other Team Leader will lead a team of Buildings & Grounds and Cleaning Assistants, developing and integrating a buildings and grounds management plan and schedule to ensure exemplary cleanliness and presentation across this magnificent historic site.

You will also be one of Lincoln Castle’s duty managers, being responsible for the smooth day-to-day operation of the site, including during events and third party hires. As part of this you will be responsible for ensuring the health and safety on site and of our guests, and ensuring best practice is adhered to. You will also be inspiring and leading a multi-disciplinary team of Visitor Experience, Catering and Buildings and Grounds Teams and volunteers.

Finally, maintaining a robust focus on health and safety standards is paramount. You will support the Site Manager in providing safe and effective site management. Ensuring all aspects of your teams’ operations adheres to relevant regulations and best practices, providing a safe and enjoyable environment for everyone to enjoy this world-class visitor attraction.

Please review the attached Job Briefs, which outline the distinctions between the two roles available. Please specify which opportunity you would like to be considered for in your application.

About You

You will support the delivery of Lincoln Castle's highly successful events programme, as such you will be required to work regular weekends and some evenings.

Our Ideal candidate will possess the following skills and attributes;

· Excellent knowledge of exemplary customer service practice.

· Ability to manage, coach and develop teams of staff and volunteers.

· Knowledge and experience of EPOS systems, and experience of working in a cash handling environment.

· Good written and verbal communication skills (Plus use of Microsoft packages; Word, Excel and PowerPoint).

· A sound working knowledge of Health and Safety policies and procedures.

· Ability to prioritise work loads in a challenging and busy environment.

About Our Offer

Along with a competitive salary we are offering:

• A Contributory pension
• Comprehensive benefits package including excellent discount schemes and cycle to work
• Flexible working policies
• Career progression opportunities
• A generous annual leave entitlement plus the option to buy more

Further details can be found in our rewards and benefits brochure

If this sounds like the role for you, then please read through the full Job Description, before clicking apply!  If you would like to know more about Lincolnshire County Council and our current vacancies then click on over to  www.lincolnshire.gov.uk. 

Applications will close on 01/04/24 and interviews will take place on or around 18/04/24

For a confidential and informal discussion about the role please contact:

Keith Holland via email keith.holland@lincolnshire.gov.uk

Best of luck with your application

Please be advised that this position may be subject to a criminal record check.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. 

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.