Address
SalaryAddress
Pancras Square, Kings Cross, London,
Job Description
HOURS: 36 hrs per week initially starting in May then 18 hrs per week. Mon-Wed from June - tbc
Based in Camden Children’s Centres CURRENT ENHANCED DBS ESSENTIAL KEY REQUIREMENTS:
CURRENT ENHANCED DBS
ESSENTIAL KEY REQUIREMENTS:
1. Demonstrated a six-month track record of front-of-house experience in a busy reception setting.
2. Possesses exceptional customer service skills.
3. Proficient in providing administrative support to a team.
4. Equipped with strong verbal and written communication abilities.
5. Exhibits a flexible and adaptable can-do attitude.
The Administrative Assistant is an integral member of the team who plays a crucial role in ensuring the effective and professional delivery of established processes to support and enable a multi-agency team in providing exceptional service to families. The primary objective of this position is to assist the Business Manager with high-quality administrative support to facilitate the smooth functioning of the children's centre locality, and to undertake reception duties, including offering a professional and warm welcome to all staff and visitors, directing them to relevant activities and resources within the building, signposting and promoting services, and dealing with telephone and email queries.
In addition to providing administrative support to the Business Manager, the Administrative Assistant will be responsible for leading key tasks, ensuring that they are completed efficiently and accurately. They will be expected to work collaboratively as part of a team and use their own initiative to deal with day-to-day issues. As part of a busy team, the Administrative Assistant will need to possess excellent verbal and written communication skills and demonstrate the ability to resolve complex queries and challenging situations, working with a range of individuals, including children and vulnerable adults. They will also need to be proactive in their approach to tasks, have excellent timekeeping skills, and be dedicated to delivering an outstanding service to the people of Camden.
Qualifications
‐ Ability to work accurately, efficiently, methodically and in a timely manner, demonstrating effective self management, organisation and administrative skills.
‐ Ability to work in a team and in partnership with various stakeholders and professional advisors and maintain good client relations.
‐ Effective verbal and written communication skills; ability to communicate with a wide range of individuals including young people
‐ Flexible Approach To Work
‐ Good timekeeping
‐ Ability to use Microsoft packages, in particular Word, Excel and Outlook
‐ Working in a customer-focussed environment, with reception experience in a busy location.
‐ Competence in using database, spreadsheet and word processing packages
‐ Experience of inputting, updating and maintaining computerised and manual filing/recording systems
‐ Experience of dealing with members of the public, both over the telephone and face-to-face contact
Requirements
CURRENT ENHANCED DBS
Work Experience Experience of providing administrative support to a large multi-disciplinary team. Experience of being part of a team providing a customer focussed service. Experience of using a computer for word processing and creating / maintaining databases to produce reports. Experience of document management and developing and administering support procedures. Experience of operating filing systems. Experience of specialist software systems including Archibus CAFM / CMIS and Permit to Work systems. Experience of the processes and terms used in the Supply chain and project management. Experience of Financial / Project admin. Experience of drafting letters / memos and minuting meetings. Education / Qualifications A range of GCSE’s including English Language and Maths (minimum grade C) or appropriate equivalent, or significant experiential learning. Degree qualification. Microsoft qualification or similar in use of spreadsheets / word processing. Skills / Abilities Excellent organisational skills, accuracy and attention to detail. Experience of using a variety of IT packages including Microsoft Outlook, Word and Excel. Excellent oral and written communication skills. Flexible in approach to work and ability to see tasks through to completion. Ability to deal with conflicting and challenging situations. Ability to work independently and as part of a team.
