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05/04/2024, 23:55
The Cambridgeshire Victim and Witness Hub supports victims and Witnesses across Cambridgeshire and we are looking for a passionate and motivated Business Support Officer to join our team.
As a Victim and WitnessBusiness Support Officer you will provide administration support to the department, supporting the team to deliver end to end support to victims of crime and ASB from initial report to Police or self-referral through to the conclusion of any criminal justice process and beyond.
The successful candidate should have previous experience of working within an administration-based environment, know how to use windows-based software, have good communication skills both written and verbal and be able to work under pressure.
This is a permanent position and the successful candidate would be expected to work between 08:00hrs and 18:00hrs on a rota basis. The total number of hours available is the equivalent of a full time position, however we will consider flexible working applications for part time hours so please do include this in your application or highlight this at interview.
Minimum Entry Requirements;
- At least one years proven experience in providing Business Support
- To have experience in the use of windows-based word processors and database software (Word, Excel, PowerPoint etc.)
- To have good written communication skills in order to prepare letters and memoranda
- To have good interpersonal skills and be able to communicate effectively at all levels with staff and general public, particularly victims and Witnesses who may be vulnerable, demonstrating sensitivity, tact and diplomacy.
- The ability to remain calm under pressure
- To be able to organise and prioritise a personal workload and to record work accurately.
- To contribute to a wider team spirit and to help motivate others to work to a high standard
- In appropriate circumstances, make positive decisions without reference to others
The post holder will very occasionally be needed to work additional hours of an evening.
Desirable
- Familiarity with the criminal justice system
If you are interested in applying for the advertised role please ensure you read the attached information, including role profile, context sheet (if applicable) and recruitment information for applicants.
For further information about the role then please contact the Victim and Witness Hub via victimandwitnesshub@cambs.pnn.police.uk or 01733 864567 and ask to speak to a member of the management team.
Additional Information
All internal applicants must have successfully completed their probationary period to apply for this role.
Internal applicants within Cambridgeshire Constabulary should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.
This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. If a redeployee is successful and accepts an offer, they will remain on their home force’s terms and conditions.
As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’.
It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.
To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.
Why work for Cambridgeshire Constabulary?
We have gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then we are the force for you.
- Access to the local government pension scheme (police staff) or Police pension scheme (Police officers) including career average, employer contributions and death in service.
- Paid leave days depending on force and length of service (police staff - 24 to 33 days, police officers 22 to 30 days).
- Paid sick leave of six months full pay and six months half pay (depending on service).
- Occupational maternity, adoption, and paternity pay (dependent on service).
- Carers and discretionary leave.
- Flexible working arrangements including compressed hours, flexible shifts, job share, annualised hours and agile working (depending on role requirements).
- Gym facilities, weekly yoga classes, exercise classes, squash facilities, exercise space etc. are available (depending on location).
- Each force has its own sports or sports and social club, offering discounts, trips, and events.
- Cycle to Work scheme.
- Access to Blue Light Card providing discounts to Emergency Services on the high street and online.
- Access to Police Mutual providing financial support including savings plans, insurance, breakdown cover, loans and independent financial advice.
- Employee Assistance Programme.
- Various support groups including Black and Minority Ethnic (BME) Support Group, Christian Police Association (CPA), Disability Awareness Network (DAWN), Lesbian, gay, bi-sexual & transgender (LGBT), Menopause Action Group, Police Chaplains.
- Access to a Trade Union (UNISON)/Staff Association (Federation).
- The Backup Buddy Police Support app is designed to help with mental health issues and gives practical advice and support as well as a range of podcasts.
- Opportunities for development and further study including Further You Talent Management, Be You BCH Senior Leadership Programme, and supervisory leadership workshops.
Equality, Diversity and Inclusion
We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from Black, Asian and Minority Ethnic communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.
All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.
Flexible Working
All requests for flexible working patterns will be considered and will be dependent on the role.
Recruitment and Selection Policy
Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.
Police Barred and Advisory Lists
Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.
Vetting and Safeguarding
We are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.
