Clinical Receptionist - Full Time - City Clinics

Clinical Receptionist Job Description

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Hours: Full Time post 40 hours per week worked Monday to Friday. Hours will be set according to a rota, created on a monthly basis by the Practice Manager - must have the ability to start early (06.45) and finish late (20.15) with 1 unpaid hour for lunch. Some unsociable hours and weekend working required

Reports to: Front of House Manager

Annual Leave: 23 days per annum plus Bank Holidays

Summary of Post

The post holder will be the first point at receptionist for all the patients in terms of answering the phone, emails and meeting and greeting. The post holder is also be responsible for the maintaining the general clinic environment. All standard receptionist activities will be executed in the role.

Main Duties and Responsibilities

The Receptionist will have a passion for maintaining high standards at Pure Sports Medicine. The successful post holder will be responsible for:

· Opening and closing premises.

· Meeting and greeting patients and visitors, routing of patients on arrival

· Answering and directing incoming phone calls

· Managing appointment booking and practitioner diaries

· Dealing with telephone and online enquiries

· Registering of patients, and data entry of patient information

· Handling point of contact payment (invoicing and receipting)

· Processing all insurance company invoicing

· Collect outstanding patient debts

· Management of the waiting room and general clinic environment

· Managing incoming deliveries

· Leaving reception area tidy and ready for incoming colleague, together with information regarding unresolved or urgent problems.

· Attend staff meetings and company events as required

· Engage in the monthly review process with the practice manager

Any other duties which may be required and agreed with the Organisation.

The duties listed above may change in the light of developments within the Practice and are subject to review.

Essential Personal Skills and Qualities

• Excellent written and verbal communication skills
• High level of confidence and able to instill confidence in others
• Professional
• Well presented
• Motivated and focused
• Excellent organisational skills
• Good use of initiative
• Ability to establish and maintain a positive working environment
• Work well under pressure
• Excellent interpersonal skills
• Flexible approach to the role
• Excellent time keeping
• IT literate

Desirable skills and qualities

• Experience in a spa, hotel, and healthcare or leisure reception
• Language skills

Job Types: Full-time, Permanent

Pay: £23,000.00-£24,000.00 per year

Benefits:

• Company events
• Cycle to work scheme
• Employee discount
• On-site gym
• Private dental insurance
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Work Location: In person