Customer Care Co-Ordinator

Job Title:

Customer Care Coordinator

Division of focus:

Woodhart Group

Job Purpose:

Working closely and positively supporting the business, by overseeing the aftercare journey of our historic clients. The role also requires the management and organisation of the Group Fleet.

Key Duties:

- Working closely with our clients (house builders/ developers) and homeowners to ensure that the aftercare cycle is managed professionally and efficiently.

- Maintaining relations with homeowners so that they feel confident and assured that the issues in their homes will be professionally fixed, in a timely manner and their home is in safe hands.

- Managing the diary of our aftercare Carpenters to ensure that they are used efficiently and that defects are grouped together so that, where possible, geographically they can work in close proximity from one site to the next.

- Being organized with booking in appointments so that all parties involved are aware of the status of each defect

- Provide weekly and monthly reports on status of defects.

- Liaising with the surveying, contracts managerial and site teams to investigate and determine the liability of defects. Always identify whether it chargeable or contract works ensuring that this is captured.

- Liaising with the site team to see whether defects can be dealt with by the site supervisor and coordinating this when there are pinch points for the dedicated aftercare manager.

- Building relationships with all internal and external team members, clients, homeowners, site teams, internal staff, supervisors, carpenters and dedicated Customer Care workers.

Receptionist Skills and Qualifications:

Knowledge of the Business, Attentiveness, Good Memory, Communication, Helpfulness, Organisation, Filing, Developing relationships with historic suppliers and contractors.

Job Type: Full-time

Salary: From £30,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person