Customer coordinator - competitive salary - Immediate start available
Job title: Customer coordinator
Salary: £24k-26k based on experience
Start date: Asap - Temp on going
Job Duties
Provide 'single point of contact' support for communications and enquiries (telephone/email) from internal and external customers Processing of Hire & Sales orders, throughout the project life cycle from initial order through to final return, closing and filing, in a timely and accurate manner Contract administration support the field sales team for the hire and sale of equipment to the construction industry. Develop professional relationships with internal and external customers and provide high levels of customer service at all times Take equipment hire and sales enquiries via telephone and/or email from internal (Sales team members) and external customers Arrange the on and off hire of equipment as requested by customers Check availability of equipment from within the stock holdings and/or supply chain Check availability of transport to meet delivery and collection requirements as requested by customers and/or propose alternatives where necessary Process of hire and sale orders through the Company's computer system Process of hiring instructions through the company's computer system Process equipment returns through the Company's computer system Ensure that all project documentation is completed in a timely manner and up to date with a high level of attention to detail / accuracy at all times Take ownership of and deal with / solve customer queries professionally Proactively promote the company at all times Communicate effectively with other colleagues to ensure high levels of customer service are maintained at all times. Ensure all activities are executed in accordance with the Company's Health, Safety, Environmental and Quality procedures Skills Demonstrable experience in a similar post. Level 2 (or equivalent) administrative qualification (preferred not essential if previous experience can evidence suitability for the role) Excellent IT skills - knowledge of Office 365 would be advantageous. Able to work flexibly to meet the demands of the service. High standard of customer care skills. If this role is of interest to you, please do not hesitate to apply!
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Burton, Dorset