Customer Coordinator

Job title: Faults Coordinator- Night Shifts

Location: Poole

Pay Rate: £15.26 Per hour (Nights)

Contract length: 6 Months (Temp-Perm)

Hours: 30 hours per week (Monday-Friday + Weekends)

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for multiple Fault Coordinators on behalf of a well known company in the Engineering, Energy, Rail and Healthcare sectors.

Job role

This role is responsible for the effective handling of faults in line with customer’s contract requirements. working on a prestigious and essential availability-based traffic signal maintenance contract. 

You will be expected to develop an expert understanding of our customer’s requirements and support a  Field Services team, contributing towards the long-term development of the Service Operations Centre and helping to establish our department with both internal and external customers.

The role is responsible for:

• Telephony and e-mail correspondence.
• Intelligent allocation of faults to Field Service engineers including those that are time sensitive and urgent to maximize output and limit travel, also ensuring that faults are dispatched to an appropriately skilled engineer.
• Ensuring that all faults are reported, and information appropriately checked to support high levels of operational productivity.
• Managing attendance feedback from our Field Service engineers and ensuring this is recorded on the customer system accurately in line with contract requirements.
• Optimising contract performance by liaising with various third parties to ensure faults are appropriately managed.
• Liaising with our customer to deliver their contract requirements.
• Escalating risks or issues to a Senior Field Coordinator or the Service Delivery Manager

To be considered for the Faults Coordinator role you must have the below skills and experience:

• Advanced verbal and written communications skills.
• A high level of attention to detail, critical thinking, and the ability to remain composed when managing multiple tasks and working under pressure.
• The ability to work independently and take ownership of tasks and incidents until completion.
• The ability to build effective working relationships with colleagues & customers.
• Self-motivator, able to demonstrate good initiative.
• PC / Laptop literate, experience of working with M365 applications such as Word, Excel, Outlook, and Teams is preferred
• Experience of working in a team environment is essential.
• Previous administration, customer services or co-ordination experience is desirable.