Customer Service Administrator

Job Introduction

Pentagon Motor Group have a fantastic opportunity available to join our Manchester based Maxus Van team that will see you delve into the world of both Sales and Service!

So if you . . .

• Have a passion for teamwork
• Enjoy the buzz of a fast-paced work environment
• Take pride in doing your job to the best of your ability

Then we would love to hear from you!

Have you heard about our benefits?

When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:

• 30 days holiday per year (including Bank Holidays) that will increase with length of service.
• Recommend a Friend Scheme.
• Discounted days out with family and friends.
• Retail discounts saving £££'s on shopping and dining out.
• Fully funded, Nationally Recognised Qualifications.
• Manufacturer specific training.
• Salary Finance.
• 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
• Team member Pension Scheme contributions.
• Friends & family Customer Referral Payments
• Discounts on products and services that we provide for family and friends.

We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.

What Will You Be Doing?

As the dealership’s Customer Service Administrator, you will be an integral part of the team and responsibilities will include:

• Providing an excellent level of Customer Service, face to face, via email and telephone
• Liaising with both the sales and service departments to assist them in achieving their objectives.
• Diary management
• Assisting with directing incoming calls to the correct colleague/department.
• Updating customers on the status of their vehicles and identifying upselling opportunities
• Site administration including data entry and maintaining site records accurately and in line with company policy.

Who Are We Looking for?

The ideal candidate will:

• Possess strong Administration skills and display excellent attention to detail.
• Have previous Customer Service experience and be customer focused
• Demonstrate great computer skills.
• Be process driven and have a positive, right first time attitude.
• Possess excellent communication skills both written and verbal.
• Be methodical and organised in their approach to their workload with an ability to multi task.
• Have a great team player mentality.

Previous experience working in the Motor Trade would be advantageous for this role.

Why choose us?

For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website!

https://www.pentagon-group.co.uk/recruitment