Customer Service Adviser

Role: Customer Service Adviser

Location: Barnstaple

Salary:£23,410 - £24,897.86 (FTE) per annum depending on experience

Two positions:

Hours: Full Time - 37 hours per week – permanent

Part Time – 22.2 hours per week – fixed term contract (9-12 months maternity cover)

The Role

As a member of the Customer Care Team you will be the first point of contact for customers, ensuring queries (whether by phone, in person, or in writing) are dealt with in a positive, professional and helpful manner. You will be responsible for resolving issues or effectively signposting customers to specialist teams and partner agencies and giving informed guidance on a variety of North Devon Homes services including estate management, repairs, rent enquiries and other housing related matters.

The main responsibilities of the role are:

• To provide our customers with a “one-stop shop” service, endeavouring to resolve their enquiry at a first point of contact
• To pro-actively seek solutions to customer enquiries by communicating with colleagues and contractors
• To use a range of IT packages, ensuring all customer enquiries are fully and accurately recorded
• The ability to remain calm and “diffuse the situation” whilst dealing with a wide range of enquiries.

About You

• You will have a passion for helping people and the ability to stay calm in a crisis
• You will be able to tactfully deal with a wide range of customers
• You will have experience in providing advice and the ability to offer practical solutions to customer enquiries
• You will have experience of working in front line Customer Service
• You will be a good problem solver and innovative thinker.

Benefits

• 27 days holiday plus bank holidays
• 7% Employer contribution Pension
• Cash Plan of up to £1400 per year
• Employee Assistance Programme (EAP)
• Health & Wellbeing Support
• Family Friendly Policies
• Cycle to Work Scheme
• Tech Scheme
• Refer a Friend Scheme

The successful candidate will be required to complete a Basic DBS check.

Closing date: Monday, 15 April 2024 – 09:00

Interviews: Thursday, 18 April 2024

Applications must include a completed North Devon Homes application form and supporting statement and CV.

We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.