Customer Service Advisor

Cambridge Regional College have an exciting opportunity for a Customer Service Advisor o join our Careers and Personal Guidance team at our Cambridge & Huntingdon Campuses. You will join us on a part time basis and in return you will receive a salary of between £22,169 - £22,724 pro rata per annum, plus staff benefits.

Cambridge Regional College is a large and inspirational centre of learning with Campuses in Cambridge and Huntingdon. We have outstanding teaching and leisure facilities and a reputation for excellence in a number of fields.

CRC is a college to be proud of and to be in. We value our staff as we understand they make a difference in transforming lives and as such our investment in our staff has been formally recognised in being accredited with Investors in People Gold status.

Rewards you can benefit from joining our staff, include:

- Generous holiday leave entitlement plus bank holidays

- Generous pension scheme

- Discounted rates on Apple products

- Free gym membership option and discounted classes

- Discounted rates on college courses

- BUPA Health Expenses cash plan and Occupational Health services

- Free on-site car parking

- Exclusive discounts for high street and online stores with Rewards@CRC

- On site restaurants, retail and coffee outlets (Costa Coffee at Cambridge Campus and Starbucks at Huntingdon Campus)

- Free independent telephone counselling service with our Employee Assistant Programme

- Staff Development opportunities.

About the role:

The Careers and Personal Guidance team provide information, advice and guidance for students to support and empower them to achieve their career goals. Reporting to the Careers and Personal Guidance Manager, Customer Service Advisors play an integral role in supporting students and prospective students to plan their career progression.

Based in the Student Services Hubs, you will provide frontline support for students, parents and prospective students, to support them to make informed choices about education and training options at Cambridge Regional College. You will work collaboratively with the wider team to support students and prospective students to transition to college, such as assisting with open days and tours of the college.

Primary duties include:

-Providing high quality information and advice on education and training options.

-Monitoring and responding to course enquiries via email, telephone and in person.

-Facilitating a drop in' service, offering information and advice to students to support their progression.

-Work collaboratively to identify customer needs and refer to relevant services.

-Identify the needs of students accessing the service by offering initial information and advice and triaging the need for personal guidance.

-Monitor and respond to referrals for careers support, including booking appointments for personal guidance.

This role is based on campus, with flexibility to work between Cambridge and Huntingdon campuses.

What we are looking for in our role:

The successful applicant will have:

-Excellent Customer Service skills.

-Effective verbal and written communication skills.

-A thorough approach to interpreting customer need and problem-solving queries.

-Initiative to find customer-focused solutions.

-Ability to record and administer data accurately.

-Willingness to work collaboratively and adapt tasks in response to need.

-A good understanding of GDPR and relevant procedures to keep information secure.

-A good understanding of safeguarding and responsibilities when supporting young people and vulnerable adults.

To apply, you must have:

-Experience of providing high quality Customer Service.

-Experience of working in an information, advice and/or guidance setting.

-Level 2 English and Maths qualifications (or equivalent).

-A qualification in IAG or a similar discipline at Level 2 or above is desired.

Safeguarding statement

Cambridge Regional College is committed to safeguarding and promoting the welfare of children and young people. Therefore, we expect all workers and employees to share this commitment.

All appointments are subject to satisfactory pre-employment checks, including a satisfactory Enhanced criminal records with Barred List check through the Disclosure and Barring Service (DBS).

The College reserves the right to fill this vacancy ahead of the closing date if a suitable candidate is found.