Address Are you ready to step into a role that promises both challenges and rewards in equal measure? As a Customer Service Advisor, you will be at the heart of our operations, ensuring every customer interaction is handled with the highest level of care and professionalism. Your day-to-day responsibilities will involve managing a diverse range of customer inquiries through telephone, email, and written communication. You will provide not just answers but solutions, offering technical support and guidance tailored to each customer''s unique needs. Your role is pivotal in building trust and rapport with customers. By leveraging your excellent communication skills, you will guide customers through their concerns, offering advice and solutions drawn from a wealth of reliable sources. Whether directing customers to additional support services or providing regulated financial advice, your objective is clear: to leave every customer feeling satisfied and valued.
This role is perfect for those with a knack for problem-solving, a passion for helping others, and a desire to excel in a customer-focused environment. If you''re a self-starter eager to advance your career in Customer Service, we''re looking for you. Join us in making a difference in our customers'' lives every day.
Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS's mission is to optimize the customer journey to make its clients more competitive.
HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 190 of the world's top brands for core BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true "globally local" approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight.
To make ourselves a stronger organization talent-wise, we are looking for dynamic thinkers and achievers - people who can work on innovative ideas, both simple and complex to transform, and add value, thereby giving a competitive edge to the client's businesses.
