Customer Service Advisor

As part of this organisations growing customer care team you will take responsibility for overseeing customer transactions, processing payments, addressing any complaints or questions, and making sure all accounts remain up to date.
Responsibilities:
• Communicate with customers via phone and email
• Resolve any customer queries and complaints, recognising when complaints need to be escalated to management
• Discuss invoices and accounts with customers
• Take and process personal and payment information from customers and ensure the information is kept safe, secure and confidential
• Schedule engineer appointments with customers
• Provide general administration duties
You will have:
• Excellent computer skills including proficiency with email communication
• Good numerical skills
• Experience of using Microsoft office
• Strong communication skills both written and verbal
• High levels of attention to detail
Call Julie!