Customer Service Manager

Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic Customer Service? Well, look no further… 

We are currently recruiting for a Customer Service Manager to join our store team in Penzance, Cornwall!

This is a full time role and being flexible with your working pattern will be essential.

As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.

You will also:

• Drive your team to deliver personable, polite and prompt service in the checkout area
• Act as a role model, displaying exceptional service to our customers
• Be highly visible and approachable to customers and your colleagues
• Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
• Ensure compliance of company stock control procedures within the appropriate timelines
• Ensure company property, cash and stock are secure at all times
• Play a vital part in continuing to make our stores a fun place to work!

About You

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service! 

It is essential that applicants have the following:

• Experience of managing a small to medium sized team, in a fast-paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet