Customer Service Manager

Job Advertisement: Customer Service Manager
Location: Borehamwood
Salary: £35,000
Our Client is a dynamic and rapidly growing Pharmaceuticals company committed to delivering exceptional service to our valued customers. As they expand their operations, they are seeking a highly skilled and experienced Customer Service Manager to lead their dedicated Customer Service team.
Position: Customer Service Manager
Job Type: Full-time
Responsibilities:
Team Leadership:
Lead and inspire a team of Customer Service representatives to achieve and exceed performance targets.
Foster a positive and collaborative team culture that prioritises exceptional Customer Service.
Customer Relationship Management:
Oversee and enhance customer interactions, ensuring satisfaction and loyalty.
Handle escalated customer inquiries and complaints with professionalism and efficiency.
Process Improvement:
Identify areas for process improvement within the Customer Service department.
Implement and monitor streamlined processes to enhance overall efficiency.
Training and Development:
Conduct regular training sessions to ensure the team is well-equipped with the skills and knowledge needed to excel in their roles.
Provide ongoing coaching and support to individual team members.
Performance Metrics:
Establish and monitor key performance indicators (KPIs) to assess the effectiveness of the Customer Service team.
Implement strategies to continuously improve performance and customer satisfaction.
Requirements:
Proven experience in a Customer Service management role.
Excellent leadership and team management skills.
Strong communication and interpersonal abilities.
Adept at handling challenging customer interactions.
Demonstrated ability to implement process improvements.
Familiarity with CRM software and other Customer Service tools.
Bachelor's degree in Business Administration or a related field is preferred.
Benefits:
Competitive salary commensurate with experience.
Health, dental, and vision insurance.
401(k) retirement plan with employer match.
Opportunities for career advancement within a growing company.
How to Apply:
If you are a dynamic and results-driven individual with a passion for Customer Service, we invite you to apply for the Customer Service Manager position at (url removed) Please submit your resume and a cover letter detailing your relevant experience
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.
Join them on a  mission to deliver exceptional service and be a key contributor to their success!