THIS ROLE IS BASED IN THE AVONMOUTH INDUSTRIAL ESTATE - CANDIDATES MUST BE ABLE TO RELIABLY COMMUTE 5 DAYS PER WEEK
Responsibilities and Duties
- Manage Key Accounts: Oversee a pool of key accounts, ensuring client satisfaction and service excellence.
- Daily Customer Interaction: Engage with customers daily to address issues and handle bookings.
- Inbound Call Management: Manage inbound calls from the client base, handling queries or redirecting as necessary.
- Quoting and Pricing: Gather details for quotes, calculate prices, and communicate them back to customers.
- Booking Logging: Log all customer bookings and updates accurately into in-house systems.
- General Administration: Perform general administrative tasks as required.
Experience Required
- Customer Service Experience: Minimum of 2 years in a Customer Service role.
- Administrative Experience: Minimum of 2 years in an administrative role.
- Sales Experience: At least 1 year of experience in inside sales is preferred.
- Logistics Sector Experience: Previous experience in the logistics sector is advantageous.
- Customs Knowledge: Knowledge of customs processes is beneficial.
Ideal Candidate
- Confident Personality: A strong, confident personality with a background in Customer Service.
- Attention to Detail: High attention to detail and a passion for delivering exceptional Customer Service.
- Time Management: Excellent time management skills with the ability to prioritise tasks and work under pressure.
- Numerical Skills: A good head for numbers is essential.
Benefits
- Holidays: 25 days of holiday.
- Benefits Portal: Access to a comprehensive benefits portal.
- Bereavement Leave: Provision for bereavement leave.
- Enhanced Maternity & Paternity Pay: Enhanced pay for maternity and paternity leave.
- Pension Scheme: Contributory company pension scheme.
- Death in Service: Death in service benefit.
- Annual Leave Scheme: Option to buy/sell annual leave.
- Wellbeing Programme: Comprehensive employee wellbeing programme.
- Referral Scheme: Refer a Friend Scheme.
- Work Environment: A healthy culture and a fun working environment.
- Additional Benefits: Company events, free flu jabs, and sick pay.
If this is a role that suits