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SalaryBerry Recruitment are NOW hiring for an exceptional and innovative organisation in Oxford for Customer Support Administrator. Our client has been established for 10 years and has grown from strength to strength, due to continued growth in their UK and International business, they're now looking for Customer Support Administrators to assist their customers.
You will be tasked to read through the questionnaires and ensuring all the information is accurate. We are therefore looking for a candidate with meticulous attention to detail and demonstrable administration and customer services experience.
Role: Customer Support Administrator
Location: Oxford, Oxfordshire - Hybrid working
Salary: 24,000 - 25,500 Per Annum (Performance-based, at 10%)
Blended Working Environment.
Benefits Package:
25 days holiday bank holidays
Performance related bonus
Flexible working (Hybrid)
Social Events
Free parking
As Customer Support Administrator your duties will be:
- Build a rapport and strong relationship with customers by offering support and advice throughout the validation process.
- Validate information received from online questionnaires with close attention to detail, and with reference to standard processes, guidelines, and procedures.
- Verifying various financial documentation, certifications, and insurance policies, making sure that it is accurate, reliable, and coherent with company records and policies.
- Making 10-15 outbound calls a day to help guide customers through validation queries.
- Assisting with general inbound phone cover to help with Customer Support.
- Accurately log and update customer records on the status of their questionnaires using internal CRM application.
- Advising and processing fee payments for new and renewing customers.
- Proficient user of validation process within our business system.
- Identify ways in which processes and procedures can be streamlined and made more efficient.
- Active participation in team meetings to share and exchange information.
- Consistently meet or exceed personal targets.
- Escalate customer issues to the Team Leader or Service Delivery team.
About you:
- Previous experience in a customer service environment
- If you hold a degree qualification, this would be advantageous. However, attention to detail is key to success in the role.
- Demonstrable experience of process improvement
- Proven track record of working to deadlines and targets.
- Customer contact through inbound and high volume of outbound calls
- Ability to adapt to the needs of a growing business.
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"
For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
