Sales Support Administrator

We are currently seeking a Sales Support Administratorto join a well-established, family-run SME based in Stafford. The ideal candidate will be a personable and competent individual to help with providing comprehensive support to our client's growing customer base.

Our client business thrives on delivering exceptional service to our customers, and you ll enjoy the satisfaction of promoting and helping the team to deliver a first-class customer experience. You will be highly organised and pay attention to detail. This is a varied and interesting role, and no two days will be the same.

Responsibilities

• First in line for phone answering helping customers with any questions or issues such as delivery updates, placing or amending orders, etc.
• Managing the sales inbox processing orders, responding to queries and re-directing enquiries as required.
• Recording rep visits in CRM
• Typing up quotes
• Sending out samples
• Maintaining reps sales material
• Preparing presentation material
• Keep prospect and customer information up to date on CRM/ERP systems, and on our web portal for those using this facility.
• Managing customer communications (e.g. Mailchimp mailers etc.).
• Keeping images and descriptions on website updated
• Filing, post out, and any other office duties as necessary

Requirements

• Excellent telephone manner and communication skills.
• Ability to build rapport with customers at all levels.
• Adept at problem solving and working on own initiative.
• Attention to detail, including listening skills and identifying customer pain points .
• Excellent time and task management.
• Good communicator and team player.
• Good PC skills (competent in Office 365) with ability to learn and use our CRM/ERP systems.
• Strong ethical values honest, reliable, loyal, flexible, adaptable, humble.

Benefits

• Salary range of £25 000 (DOE)
• Monday Friday 08 30 with 30 minute lunch break.
• Free drinks and snacks available throughout the day.
• Modern open plan air-conditioned office environment.
• Free onsite parking.
• 30 days holiday including statutory holidays.
• Extra day off on your birthday.
• Pension Contributions.
• Full time permanent position