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Form of workOur client pride themselves on delivering exceptional service to their customers. They are a dynamic and forward-thinking company that values innovation and teamwork. As part of their continued growth, we are seeking a dedicated and proactive Business Administrator to join their team.
Role and Responsibilities
As a Business Administrator, you will play a pivotal role in supporting the operational side of our clients business. Your responsibilities will include:
- Organising and distributing cards to customers.
- Verifying customer information and pre-checking customer applications for credit.
- Managing a support mailbox and addressing customer queries related to the cards.
- Acting as a liaison between the networks and sales team.
- Using appropriate techniques and methods to understand customer needs and provide suitable options and solutions.
- Demonstrating excellent organisational skills in managing multiple card orders for different customers.
- Building and maintaining excellent communication skills to handle incoming customer requests and objections.
- Monitoring credit exposure across all customers and making decisions on creditworthiness.
- Sending out weekly sales reports to key customers.
- Adhering to rules and regulations of relevant regulatory bodies.
- Working on your own initiative to manage your own portfolio, SLAs, and ad-hoc tasks.
- Contributing ideas to improve processes and assisting with training needs.
- Maintaining high standards of personal conduct at all times.
Requirements:
- Proven experience in a similar administrative role.
- Strong organisational and time-management skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and collaboratively as part of a team.
- Proficiency in Microsoft Office Suite.
- Knowledge of credit analysis and financial statements preferred.
