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Form of work
SalaryFinance Support Officer - Bow Road
To support students for Student Finance application during our admissions and enrolment processes by contacting students, scheduling online meetings, updating records and responding to enquiries about applications.
To assist the Debt Collection Team on tracking and chasing students for tuition fee providing a high level of customer care throughout the academic year.
Main Responsibilities
- Ensure all students receive full support for their student finance application before and after the course starts by providing prompt and accurate advice to their enquiries
- Assist students in making their applications to Student Finance via online or paper application forms
- Manage all Student Finance part of the admission processes related to undergraduate and postgraduate recruitment
- Coordinate to the relevant departments to resolve student’s queries
- Respond to student’s queries via email and SysAid ticketing system
- The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of the GBS.
- The post holder will be expected to undertake other duties as appropriate and as requested by his/her Line manager.
Requirements
- A high degree of computer literacy (particularly Microsoft Office Excel)
- Background in Student Finance is desirable but not essential
- Dynamic, enthusiastic, self-motivated and disciplined individual with good communication, listening and organizational skills
- Effective time management and planning
- Strong communication skills both verbal and written
- Ability to think outside the box
Other Information
The Student Finance Officer will also be expected to demonstrate their commitment:
- to GBS values and regulations, including equal opportunities policy.
- the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
- to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.
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