Fleet Administrator X 2

Are you experienced in Customer Service?

Are you looking for a "hands on" role where you will be working in the office and on site?

If so, then we have 2 x positions available, working for our client who specialise in Vehicle Fleet Hire, due to internal promotion and volume of work.

The Customer Service Executive will be responsible for providing a high-quality truck and trailer rental service to businesses in a designated area by the effective management of fleet operations and administration at the Branch. The job holder will be responsible for ensuring that the condition of the hire fleet is maintained to required quality standards.

What they have to offer:

Salary: £26,000 to £28,000

Hours: 08:00 - 17:30, Monday to Friday

Location: Peterborough

Benefits: 24 Days holiday + 1 day birthday holiday + 8 BH, Life Assurance, Company pension scheme

Internal promotion pathways, Refer a friend scheme, flu Jab, Annual Health Assessment and much more

The successful candidate must have:

• A full valid UK driving licence
• Experience in a customer service or similar industry
• Good computer skills and confident in the use of Microsoft Office applications including Word Excel and Outlook
• Good written and verbal communication skills

What will your working week involve?

• Regularly reviewing the physical appearance of the hire fleet and identifying cleaning, repair and maintenance requirements to ensure that the fleet always remains fit for hire and in all respects i.e., roadworthy, taxed and tested, compliant with all applicable legislation, clean and damage free
• Ensuring that accurate and detailed "check out" and "check in" inspections are conducted on all vehicles leaving for, or returning from, hire or another branch to ensure that responsibility for damage can be finitely determined
• Notifying customers immediately if damage has been identified and obtaining re-chargeauthorisation from the customer
• Ensuring that customer recharge invoices are completed accurately and properly, carrying full customer invoicing authorisation and that recharge enquiries receive a prompt response from the branch
• Ensuring that a timely response is given to customer and internal queries and effectivelycommunicating customer correspondence and queries to other departments as appropriate
• Informing the hirer of maintenance requirements, recall notices and MOT test dates etc for the vehicles on hire
• Managing MOT test schedules and planned maintenance programmes to ensure thatreplacement vehicles are available as required by customers and that vehicle down time through late servicing or breakdown is minimised
• Ensuring that maintenance planners and service inspection sheets are sent to each long term or contract hire customer at intervals designated by the Engineering department or thecustomer's Operator's Licence
• Ensuring that rental agreements are completed correctly and assisting with invoicingcustomers for all vehicles on hire
• Reconciling driver wage and tachograph information.
• Co-ordinating the delivery and collection of vehicles to and from customers, other branches and repair agents requires sound planning skills and Customer Service Executives are expected to liaise closely with all the above and the Fleet Services department with the clear objective of minimising costs

Interested? Please send your CV in as a Word format only

Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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