French Customer Service Representative

As a French Customer Service Representative, you’ll be working on behalf of our client, a leading international clothing retailer. Your role will be to engage with customers via email and social media discussing the products on offer and being a brand ambassador!

If you are successful in the role, you must be flexible to work on an 8 hour rotational shift pattern, Monday to Sunday between 8am and 12 midnight.

Benefits of being a Customer Service Representative:

• Salary: £11.48.
• 28 days of vacation.
• Fortnightly Pay.
• Full time and permanent contract.
• Pension Scheme: auto enrollment after 92 days employment (if eligible).
• Employee Assist Program: a range of support and resources, accessed free.
• Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources.
• PUREGYM: Discount & 0% joining fee.
• UNUM Dental cover: comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
• Group Life Assurance: open to all UK employees from day 1 of employment.
• Employee Stock Purchase Plan: offered to staff working at Concentrix. The ESPP allows you to buy Concentrix stock (CNXC).
• Eyecare vouchers.
• Refer a Friend incentive.
• Career development in a global company with over 225,000 employees in more than 40 countries.

Responsibilities of the Customer Service Representative:

• Responding to customers via emails and Social Media Platforms including Facebook, X and Instagram.
• Providing excellent Customer Service to all, supporting with questions and queries.
• Maximizing opportunities to showcase brand's products.
• General customer queries i.e. missing orders, payment issues, product availability, or recommendations.
• Dealing with order queries including cancellations, returns, modifying orders.

To be a Customer Service Representative you'll need:

• Fluent in French and English language (both oral and written).
• Minimum 6 months Customer Service experience.
• Customer focused and attention to detail.
• Excellent interpersonal and communication skills.
• Motivated to drive customer satisfaction.
• Computer literate and ability to navigate around a computer system.
• You must have a minimum broadband speed of 10mgbs and a private room at home to work.

Apply now and one of our friendly recruiters will take you through our straightforward recruitment process.

Concentrix+Webhelp is an Equal Opportunity Employer, and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Job Types: Full-time, Permanent

Pay: £11.48 per hour

Expected hours: 40 per week

Benefits:

• Canteen
• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Employee stock purchase plan
• Enhanced maternity leave
• Health & wellbeing programme
• Life insurance
• On-site gym
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• 8 hour shift

Experience:

• Customer Service: 1 year (required)

Language:

• French (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Belfast, BT1 3NR

Expected start date: 27/05/2024