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Form of work
SalaryHospitality Operation Manager
Contract: Professional & Technology Services
Location: London
Hours of work: 40
Contract Type: Permanent
As the Hospitality Operations Manager, you will be a customer service professional, dedicated to delivering exceptional experiences for our client.
Your passion for service matches your enthusiasm for the delicious food and drink your team provides. With your inspiring leadership and natural charisma, you'll be the face and voice of the business, setting the standard for excellence.
Job Description
Your role involves organising and overseeing all aspects of the hospitality catering operation, aligning with our strategic growth plan while ensuring profitability. You'll manage operations within budgetary guidelines and compliance with client, company, and statutory regulations.
Your proactive approach includes engaging customers and tailoring offerings to meet their needs, maximising revenue opportunities. You'll also focus on developing and training a motivated team dedicated to customer satisfaction and contractual obligations.
Additionally, you'll play a crucial role in forecasting business areas, highlighting profit risks, and sharing successes to maximise overall profitability across the group. If you're ready to lead with passion and drive excellence in hospitality, we invite you to apply to join our client's team.
Key Responsibilities
- Ensure all company and statutory regulations pertaining to health & safety, hygiene & fire are adhered to at all times
- Ensure a standard of personal and general cleanliness and hygiene as to comply with company and statutory regulations
- Ensure your team wears the correct standard of dress or uniform at all times
- Promote the Health and Wellbeing of your staff
- Ensure that all company and client contracts are acted upon in the manner which best serves the company interests
- Prepare information on financial and operational performance and activity relating to hospitality department when and where requested
- Maintain a happy and helpful manner and attitude throughout your working hours
- Ensure only recognised company procedures as outlined in the company manuals are in place at the unit
Professional and Personal Competencies/Qualifications
- Experience in a similar role at a corporate setting
- Building strong customer relationships and delivering customer-centric solutions
- Understands the meaning and implications of key financial indicators
- Uses financial analysis to generate, evaluate and act on strategic options and opportunities
