Indigo Head Of Operations

Indigo Head of Operations
Manchester, Greater Manchester (with hybrid working)
About Us
Nationally significant and focused on a fair and equal society, we are the LGBT Foundation, a charity supporting the needs of people who identify as lesbian, gay, bisexual and trans.
Serving over 40,000 people each and every year, we provide information to a further 200,000 individuals online, making us one of the most significant charities of our kind in the UK. We help all LGBT people to achieve their full potential and aim to be ‘here if you need us’, living by our hashtag #EqualityWins.
Our Indigo Gender Service is an NHS commissioned Primary Care Service for trans and non-binary people in Greater Manchester. It launched in December 2020 and continues to deliver safe, timely and affirmative health care to our service users as part of our mission to support trans and non-binary people to thrive.
We are now looking for an Indigo Head of Operations to join our team on a full-time, permanent basis.
The Benefits
- Salary of £40,563 per annum
- Generous leave allowance (26 days’ annual leave rising to 30 days after 5 years’ service)
- Sector leading 10% employers’ contributory pension
- Your birthday as a day’s leave
- Staff counselling scheme
- Cycle to Work / Technology Scheme
- Season ticket loan
- Office ‘buddy’ scheme for all new starters
- Free annual flu jab
- Free VDU eye care test
- Staff social budget
- Dedicated training budget for each member of staff and support with personal development plans
- Flexible working to support a healthy work/life balance (including time off in lieu and flexi-time)
- Relaxed dress code
This is the perfect opportunity for a high calibre operations manager with safeguarding experience, and knowledge of the issues and experiences of trans and non-binary people, to join our vital organisation.
You’ll discover a pivotal role, where you will be the driving force behind impactful change, as well as enhancing your professional experience portfolio alongside our dedicated team.
What’s more, you'll gain invaluable leadership opportunities, shaping a service that empowers trans and non-binary communities and promotes equitable access to healthcare.
Join us and be part of a movement that not only changes minds and outlooks but brings hope, builds communities and ensures that everyone has a voice.
The Role
As our Indigo Head of Operations, you will oversee the day-to-day running of our Indigo service.
Undertaking strategic planning through operational best practice, you will ensure that all patients have equitable access to our service.
You will liaise with various Indigo premises and delivery locations throughout Greater Manchester, striving for excellence as you strategically enhance and streamline operational processes and foster sustainable growth.
Overseeing all key elements of Indigo, you will lead on reporting, patient and community engagement, waiting list management and policy development.
Additionally, you will:
- Provide effective support and leadership for all service delivery staff
- Collaborate with the Indigo Clinical Lead and the Indigo Business Manager
- Foster a dynamic culture that values lived experience and personalised care
- Chair the majority of key operational meetings
About You
To be considered as our Indigo Head of Operations, you will need:
- Experience of Operations management
- Experience of safeguarding
- Experience of leading, motivating and managing a team with a broad set of backgrounds
- Experience of managing budgets
- Experience of reporting to stakeholders
- Knowledge of the issues and experiences of trans and non-binary people, particularly
related to health care and access
- An understanding of the current national, regional and local policy environment in the field of gender identity services
The closing date for this role is 15th July 2024.
Other organisations may call this role Senior Operations Manager, Head of Service Operations, Head of Charity Operations, Head of Business Operations, Operations Director, or Director of Operations.
As this role focuses on working for a service specifically designed by and for trans and non-binary communities, we believe lived experience of being trans and/or non-binary and/or having experienced NHS gender transition services will be hugely valuable to the role. We particularly welcome applications from People of Colour, as well as older (50+) people as colleagues from these backgrounds are currently underrepresented in our organisation.
We particularly welcome applicants who identify as a Person of Colour, trans and/or people aged 50+ as staff from these backgrounds are currently underrepresented in our organisation.
*Trans is an umbrella & inclusive term used to describe people whose gender identity differs in some way from that which they were assigned at birth; including non-binary people, cross dressers and those who partially or incompletely identify with their sex assigned at birth.
Webrecruit and the LGBT Foundation are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re looking to make a critical impact as our Indigo Head of Operations, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.