Internal Sales Coordinator

In this role you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent taking incoming sales enquiries and generating quotes via the telephone, email or responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy building relationships with both customer, internal/ field sales team and the hire desk.

This would be a fantastic opportunity for Customer Service professionals who thrive in an inbound sales or account management environment to help us to deliver our customer promise - to delight every customer, every time.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.  We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

• Demonstrable administrative and customer service skills 
• Proven Technical Sales Experience
• Good interpersonal and communication skills - including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
• Able to work both independently and as part of a team - you'll be an effective team member with a highly supportive, collaborative approach
• Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
• A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
• A good level of computer literacy in MS Office packages and ideally in Sales Operating systems. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.