It Technician

IT Technician
Northampton
Monday to Friday, 08:30-16:30, onsite
£156.11 per day (via an umbrella company)
6 weeks initially
Main Duties
• Providing 2nd line technical support to end-users; acts as a liaison between 1st and 2nd line support, responds to Service Desk calls that cannot be resolved by the 1st Line team
• Responsible for expensive ICT equipment and configuration, testing and installation software, repair and maintenance of ICT equipment. Asset tagging and recording as required. Check user requirements which may require configuration/customising the hardware/software to individual user requirements incl. transfer of user’s data
• Responsible for instructing ICT users in the proper and safe use of ICT equipment
• Solutions driven, confident and friendly approach when dealing with end users
• Responsible for scheduling  workload in conjunction with the Lead Technician
• Work with the Lead Technician to identify process improvements and initiate change. Ensuring the service offered is to the highest standard and gives great customer service
Ideal experience
• NHSmail
• Imprivata
• Single Sign On