It Technician

MS471 - IT Technician 
Location: Sittingbourne
Salary: £30,000 - £40,000 per annum
Overview: First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a IT Technician. 
Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.
Duties and Responsibilities: 

• To provide troubleshooting support to all internal Company IT users and on all IT related infrastructure, including phones, photocopiers etc.
• Diagnosing network issues, proactively identifying potential risks and proposing/implementing short and long term improvements for the entire scope of IT infrastructure.
• Ensuring the security of the BSB network and backup are always met, including the cyber security.
• Liaise with 3rd party software, hardware and service providers on all IT related matters.
• Accountable for WinMan ERP maintenance and configuration, including SQL reporting
• Setting up and maintaining servers, PC’s and related infrastructure as required due to staff changes.
• Identifying / organising / setting up / installing peripheral devices (such as printers) across the network as required
• Responsible for scheduling upgrades, maintenance and updates for both soft and hard ware as appropriate.
• Collating all types of user feedback and data, analysing and proposing changes. Develop and maintain support processes including user manuals and training aids to assist end users as required.
• Responsible for the maintaining the Company backup maintenance programme, including testing to ensure
• 100% functionality and reliability.
• Various project work.

Skills and Qualifications:

• It qualification e.g. IT Degree, BTEC National Certificate/Diploma for IT Practitioners, Microsoft Certification or equivalent qualification/experience is required.
• Minimum of 2 years relevant experience, ideally in a similar environment that uses ERP systems.
• High level of competence in SQL based programming.
• Intermediate/advanced in the use of MS office based programmes.
• A good all round understanding IT infrastructure within a business environment is essential.
• Strong analytical and problem-solving skills.
• Accurate and articulate report writing skills.
• Must be able to work under own initiative, prioritising own workload.
• Calm in manner, with ability to demonstrate high level of accuracy and attention to detail.
• Ability to communicate at all levels is essential including third party providers.
• Full UK Driver’s licence with car and driving licence (must be insured for business travel).