It Technician

Kids Planet is an independent, family owned group of nurseries providing the highest standard of nursery care across the UK.
Due to rapid growth, we are looking for an IT Technician to join our existing IT team based at our Head Office in Lymm, Cheshire. With more than 170+ settings, Kids Planet Day Nurseries provides the highest standard of nursery care and education within a unique environment in which children are actively encouraged to explore, learn, and interact with others.
We are looking for someone to assist with general helpdesk requests and device builds. The role also requires the successful candidate to support our head office & nursery staff. Most of the support is carried out remotely from Head office, but very rare onsite visits may be required ad-hoc.

• You must be able to commute daily to our Lymm head office (WA13 0RN)*

Hybrid working option available following successful probation period.
Responsibilities Required

• Excellent Communication skills
• Desktop Support
• Laptop/PC builds
• Android / iOS Tablet & mobile phone deployments
• Experience of helpdesk ticket system
• Microsoft Windows 10/11
• Microsoft Office Support

Desirable

• Microsoft Office365 SharePoint Administration & Support
• Microsoft Office 365 Administration
• Microsoft Intune (Endpoint Manager)
• Microsoft Entra (Azure AD)
• Troubleshooting Printers & Internet connectivity
• Windows Server 2019 Active Directory

The successful candidate will be enthusiastic and willing to learn and progress their career and skills. They will also need good organisational skills, common sense and possess a full driving licence.
Ensure that all systems are stable and robust supporting the group's users. Liaising with 3rd party suppliers to aid support of all sites. Undertake any other duties which may reasonably be required of your role.
Proven experience of supporting onsite & cloud systems, working as part of a team and ticket-based support desk.
Evidence of strong inclusive team working approach with the ability to support & communicate with non-IT literate staff.
Experience:

• Required - 1 year minimum.
• Desirable: 2-5 years

Desirable Qualifications:

• Any Microsoft qualification – e.g. O365 / Azure / SharePoint / Windows 10/11

Other Requirements:

• Undertake DBS clearance (provided)
• Full driving license

Benefits

• In return, this exciting opportunity offers the ideal applicant a competitive salary

dependant on experience, company pension and the opportunity to work as
part of a highly successful team.

• Hybrid working option available
• Access to online training courses
• Discounted childcare at KP nurseries
• Birthday day off

Holidays:

• 25 days basic (excluding bank holidays)
• 1 extra day holiday for each year of employment (max 27 days excl. bank holidays)

We are unable to offer visa sponsorship for any of our roles.
Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note, if you are successful in this role, background checks including online searches may be completed. This is keeping in line with Keeping Children Safe in Education policies.
Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Company pension