Junior It Technician

Junior IT Technician
Penarth - Hybrid Working - 3/4 days in the office
Salary: £25,000
The CPS Group are working with an ambitious, multi-award-winning online investment company located in Penarth, Wales.?They are looking for a Junior IT Technician to join their technology team who will be responsible for managing devices in our IT estate, providing first line technical support to colleagues both in the office and working remotely.
Key Responsibilities:
Responsible for providing 1st Line Support and day to day troubleshoot of Windows 10/11 or Mac OS Workstations
Managing users, groups, licenses and access policies (Microsoft 265, Entra AD)
Use Sharepoint / OneDrive Admin, Microsoft Exchange Admin, InTune Endpoint Admin when applicable to assist users
Assisting with onboarding of staff, including IT setup, induction and support
Procurement and set up of IT equipment such as laptops and mobile devices
Ideal Experience (We don't need you to tick all these boxes but this gives you an idea of what we are looking for):
Previous experience working with service desk software such as Jira
Comprehensive understanding of Microsoft 365 and Azure Active Directory
Experience in configuring Microsoft Exchange (O365), Sharepoint and OneDrive
Experience in using Microsoft Intune (Mobile Device Management) to manage devices
Excellent communication skills, written and verbal
Logical and analytical approach to problem-solving and a willingness to help others
Interested to hear more? Please click apply and Bethany Graham from The CPS Group will be in touch to discuss next steps.
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