Lead Administration Specialist - Commercial Lending

Are you a seasoned professional with a knack for navigating complex mortgage lending scenarios and a passion for building high-performing teams? Do you thrive in a fast-paced environment where risk management meets exceptional customer service? If so, then we want you to hear from you for our new role as a Lead Administration Specialist in our Commercial Lending team.

About the role

As one of our Lead Administration Specialists, you’ll be taking on a newly created role that will be dedicated to managing complex/high value cases while ensuring consistency across the Commercial Lending specialist team. You’ll wear many hats, from risk management expert to coach and mentor, all while ensuring our customers receive the best possible service.

You will provide expert analytical and administrative support to the Lending Managers to grow our presence in the Commercial Lending business, while also being responsible for managing aspects of the property valuation process. Through you and the team you will deliver high standards of data accuracy, creating mortgage offer letters that are timely and accurate. Underpinning this work will be to create a consistent and high-quality service to customers and brokers alike.

About you

This is a role where you will always be able to get stuck in, responsibilities are wide and varied and include, but are not limited to:

• Maintain a positive attitude and unwavering determination during setbacks, learn from past experience, and inspire others with your resilience.
• Great customer service skills, and the ability to deal with a wide range of commercial customers and brokers.
• Have a deep understanding of mortgage lending principles, risk assessment, and regulatory compliance. Analyse financial information and borrower profiles with a critical eye, ensuring responsible lending practices while meeting customer needs.
• Identify emerging opportunities, pioneering new initiatives, and driving change with your forward-thinking approach.
• Articulate complex information clearly and concisely, adapting your approach to diverse audiences. Actively listen and build trust through open and honest communication.
• Bring people together with a shared vision, fostering a collaborative and inclusive environment where everyone feels empowered to contribute. Delegate effectively, provide constructive feedback, and celebrate team successes.

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. We work together to reach for better at YBS, so when we reach our goals we’re all rewarded, with up to a 10% annual bonus.
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Olivia Lambert on Olambert@ybs.co.uk

Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date.