Address
Form of workMy client is looking for a receptionist to join their team. You will be a key part of this service, delivering great patient experience for all callers and visitors to your clinic.
This is an exciting role within a rapidly expanding group of private GP clinics and Occupational Health services, currently located across London, Chislehurst, Manchester, and Birmingham.
My client offers the most convenient private healthcare in London.
The Role:
You will ensure patients have an excellent experience through booking, visiting and with any follow up contact. You will be comfortable dealing with people face to face, have great communication skills and love being organised. You will be managing a busy reception area, offering support and help to the doctor and keep the clinic clean, tidy with all admin tasks up to date.
You will receive comprehensive training and development throughout from your experienced Team Lead and be part of a team who will offer any support you need.
There is real opportunity to develop personally and within the company as we continue to expand. You should be a multi-tasker who is organised, confident and ambitious, with fluent English and a passion for providing first class customer service.
Responsibilities
Greet patients with a smile; offer tea/coffee whilst they are waiting to be seen.
To complete general housekeeping tasks to ensure the clinic is always clean and tidy.
Assist doctors with any queries throughout the day.
To complete medication and non-medication stocks by doing weekly counts and reporting the numbers to the pharmacy assistant.
Ordering non-medication stock from the Operations Manager and doctors laboratory.
To check all doctors’ equipment is available and is working correctly.
To complete and be accountable for daily cash and invoice reconciliation.
To provide excellent customer service to all patients via email, telephony and verbally in clinic.
Arranging courier collections for blood samples taken in clinic, ensuring that these arrive in a timely manner.
Must have:
Must have previous receptionist experience.
Experience of delivering great customer service in a face-to-face role.
Must be able to travel between central London clinics to potentially cover shifts at a variety of locations.
Experience as a receptionist in a clinical setting would be ideal but not essential.
Previous call handling experience would also be desirable.
