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SalaryAttenborough Surgery is seeking a Medical Receptionist to work at all 4 of our practices on a flexible basis; Bushey Medical Centre, Holywell Surgery, Carpenders Park Surgery and Tudor Surgery. Due to our continued increase in volume of calls and new patient registrations we are looking for a receptionist who is able to work full time to meet the needs of the practice. This would involve receiving your working rota at least one week in advance for the following week.
The Medical Receptionist will provide general assistance to the practice team and project a positive professional and friendly image to patients and other visitors, either in person or via the telephone. They will contribute towards efficiency and ensure that total confidentiality is maintained when dealing with patients and medical documentation. This role involves 95% phone work and a small amount of admin related to the calls taken.
Duties will include:
- Greeting and directing patients as they arrive for appointments.
- Dealing with telephone requests and enquiries.
- Processing repeat prescription requests.
- Making appointments for practice patients with the appropriate healthcare professional.
- Processing requests for home visits.
- Taking and delivering messages.
- Processing non NHS claim forms and private referral letters.
- Collecting fees for non-NHS workers.
- Updating patient computer records as required.
- Informing patients of the results of test and investigations.
- Filing of manuscript information, and maintenance of patients' medical records.
- Testing the clarity of the telephone message in accordance with practice procedures.
- Securing the practice premises and setting the alarm at close of day in accordance with practice procedures.
- Receiving specimens from patients, and batch delivery to collection point.
- Other “one off” essential duties deemed necessary to ensure the smooth running of the practice e.g. making tea, tidying the workplace, assisting the doctors, etc.
For full details of the role and its responsibilities please refer to the attached job specification.
