Address Role: National Onsite Customer Support
Location: England Central/East (ideally Sheffield or surrounding towns/ cities)
ABOUT THE ROLE –
- Deputise at any time for all members of an Onsite Customer Operations team through to and including the manager’s position.
- Ensure that sales orders are promptly loaded onto the systems at acceptable margin levels, savings achievement, and customer delivery requirements
- Ensure that purchase orders are promptly loaded onto the systems utilising established preferred sources of supply where possible
- Ensure that reporting team members have clearly defined tasks and objectives and that they deliver the required standards of performance.
- Research and identify supply options where preferred suppliers have not been previously determined or cannot supply within required timescales
- Maintain and establish strong customer relationships
- To travel to and from Customer sites across the UK
- Regular staying away from home required – location all dependent on site with required support
- Please note we have support staff based across the UK and will endeavour to keep staff as close to home as possible, BUT, this is a role that requires national coverage
Working hours:
Mon - Fri: 8am- 5pm
Breaks: 1 hour
Weekly hours: 40
Hours can vary as per site requirement*
ABOUT YOU –
- Knowledge and proficiency with systems. i.e. SAP, Excel
- Previous experience in the engineering industry is desirable but not essential
- Willing to travel across the UK
- Potential staying away from home Monday – Friday
- Managerial and/ or team lead experience
- Located in Central East England (ideally Sheffield or surrounding towns/ cities)
Your offer:
And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:
- 25 days plus bank holidays annual holiday entitlement
- Ability to purchase an additional 5 days holiday subject to scheme rules
- Contributory Pension Scheme
- Bike to Work Scheme
- Life Assurance
- Up to 1 day’s paid leave to concentrate on your wellbeing
- A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
- Unlimited mental health support from qualified mental healthcare professionals
- 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
- Six 1-2-1 nutritional video consultations per year
- Six 1-2-1 digitally delivered personal training sessions per year
- 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
- Physiotherapy — eight sessions a year shared between you and your partner
- Medical second opinions
- Savings and discounts for savings on weekly costs
- On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
- Company Sick Pay from day 1
- Group Income Protection – after a period of sickness absence
- Long service recognition
- Free unlimited access to LinkedIn Learning
- Free ERIKS Branded workwear
- Free Eye tests
- Car or Car allowance
About us:
Hi, we’re ERIKS - a leading Specialised Industrial Service Provider.
We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.
Our mission is to make our customer’s industry work better.
We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service.
Which is where you come in!
Why ERIKS?
By joining ERIKS, you’ll be part of something special.
Being part of something special means more than just the work you do. It's the great people you work with, the support you receive from your managers, and the specialism that is at the core of everything we do at ERIKS.
Whether it’s development that is built around you and your career goals or the opportunity to be part of something much bigger than the team you join, it’s all here for you at ERIKS.
What are you waiting for? We can’t do it without you!
