Address
Form of work
SalaryReporting to the People Administrator Team Leader, you will deliver high quality and efficient administration services to employees and line managers for all activities associated with the employee lifecycle, through the application of policies and procedures within agreed performance levels and to comply with all statutory requirements. This role will also have elements of VMO2 Mobile Helpdesk duties including query resolution and being the point of contact for Stakeholders and end-users.
Based in our Liberty Shared Services, known as LSS, acts as a central specialty service supporting the wider Liberty Global group with specialisms in areas of Finance, Accounting, People, Legal & Systems. This central team supports a number of businesses across the Liberty Global footprint including Virgin Media.
What will you be doing?
Service Delivery:
- Coordinate end to end employee lifecycle transactional processes, including collection and distribution of incoming post, mail merges, data subject access requests, loyalty awards, letters relating to income protection, in life and after care of employee screening, referencing, annual visa checks.
- Administer changes to individual's terms and conditions and process Reward/Benefit schemes on behalf of Virgin Media.
- Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience first time, every time.
- Ensure all corporate policies, standards and agreed Customer Service processes are adhered to by all staff, rectifying any non-conformances as appropriate and updated where necessary.
- Responsible for Right to Work/Visa renewals as well as managing reward and benefits schemes.
- Administer Employee Customers' Mobile Device/Connectivity lifecycle.
- Monitor & Maintain Data Quality and Accuracy via Reporting and Automation using MS Office & MS Power Apps.
- Provide Root Cause Analysis, Risk Identification & Mitigation options using Data Driven insights.
- Conduct audits of lifecycle transactions such as joiners, movers and leavers.
- Fulfil Requests for Information from Stakeholders for Investigatory/Regulatory purposes.
Essential
- CIPD or relevant HR qualification (or working towards).
- An understanding of the HR employee lifecycle.
- Strong telephone and email communication skills, capable of delivering advice guidance.
- Good knowledge and experience on Microsoft Excel.
- Service Delivery Experience.
- Experience using Power BI & other Power Apps.
- Experience using Oracle HRIS.
- Experience working in or alongside Payroll.
- Competitive salary
- Hybrid working (2 days office based and 3 remote)
- 25 days annual leave with the option to purchase 5 more
- Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
- Matched pension contribution up to 10%
- Access to our online learning platform to continue to develop and grow your career with us
Liberty Shared Services (LSS) acts as a central specialty service supporting the wider Liberty Global group with specialisms in areas of Finance, Accounting, People, Legal & Systems. This central team supports a number of businesses across the Liberty Global footprint including Virgin Media.
Liberty Global is one of the world's leading converged video, broadband and communication companies, with operations in six European countries under the consumer brands Virgin Media, Telenet and UPC.
We invest in the infrastructure and platforms that empower our customers to make the most of the digital revolution. Our international scale and innovation enable us to develop market-leading products delivered through next-generation, fibre-based networks connecting 11 million customers for internet, TV and phone as well as serving an additional 6 million mobile customers. In addition, Liberty Global owns 50% of VodafoneZiggo, a joint venture in the Netherlands as well as significant content investments in ITV, All3Media, ITI Neovision LionsGate, Formula E racing series and several regional sports networks.
It is an exciting time to join us on our journey as we continue to grow our services; offering a wide range of opportunities to experienced talent who embrace a culture of change & collaboration.
Working in our Shared Services function is perfect for anyone interested in pursuing a career within Finance or Automation with plenty of scope for development. If you're the kind of person who embraces change, challenges the status quo and has a sky's the limit" attitude, then our place is your place. Come and join us!
Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We're 100% committed to having a workforce that represents every part of our society. So we're keen to hear from candidates of all background and circumstances.??
Pre-Employment Screening:
If your application is successful, your personal data may be used for a pre-employment screening check, which will be performed by a 3rd party provider (Sterling), on behalf of Liberty Global. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, qualifications, contract information, right to work, and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
You can read more about how we process your data here Privacy & Security Policy - Liberty Global , and If you wish to exercise your privacy rights please contact:
