Receptionist 32.5 Hours Per Week

Receptionist

32.5 hours per week

Monday to Friday 9am to 4pm

£11.44 per hour plus bonus

Location: Baillieston, Glasgow

We have a fantastic opportunity for a Receptionist to join our team at our site in Baillieston, Glasgow. The postholder will be responsible for the day to day running of reception and providing first point of contact for customers. The ideal candidate will have a clean driving license and previous experience of customer service, invoicing, cash handling and knowledge of Sage accounts package.

Key Duties & Responsibilities:

• To provide first point of contact for business to business and domestic customers, in person and over the telephone
• Engage with all customers and visitors promptly, professionally and courteously
• Provide customer quotations
• Review customer vehicles for damage and identify opportunities for upsell.
• Manage the diary
• Book in jobs and ensure all customers are updated on the progress of their work.
• Update the onsite work tracker
• Create customer invoices via Sage accounts package
• Take cash and card payments on site and over the telephone
• Manual input of supplier invoices onto Sage
• Keep reception area and customer toilets clean and tidy
• Liaise with other departments as required e.g. workshop, estimators etc
• Carry out some driving duties as required

Key Skills & Experience:

• Customer Service Experience including domestic and business to business customers
• Computer literate, with keyboard skills and experience of Microsoft Excel
• Invoicing experience
• Experience of taking cash and card payments in person and over the telephone
• Ability to work on own initiative and take responsibility where necessary
• Team Player
• Good organisational and time management skills.
• Clean full UK driving license
• Experience of SAGE Accounts Package would be advantageous
• Experience of upsell would be advantageous

Job Type: Part-time

Pay: £11.44 per hour

Expected hours: 32.5 per week

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Experience:

• customer service: 2 years (required)
• Sage accounts package: 1 year (preferred)
• Microsoft Excel: 1 year (preferred)
• Upselling: 1 year (preferred)
• business to business customer service: 1 year (preferred)

Licence/Certification:

• full clean UK driving license (required)

Work Location: In person