AddressWhat you will do:
Handle phones and console management
Answer the phone in a professional and courteous manner as quickly as possible.
Determine the purpose of callers and forward the call to the appropriate person or department or interact with the caller on behalf of Taylor Wimpey staff.
Transfer calls as required.
Take accurate messages from clients wishing to be called back.
Deliver these messages to the appropriate member of staff.
To assist the ITC in maintaining the teams phone system
Visitor Liaison
Welcome on-site visitors.
Determine the nature of business and announce visitors to the appropriate person or department.
Keep track of key people’s movements within the building and when they are working away from the office.
Ensure vistors have the correct PPE depending on what area of the building they will be entering.
Other Duties
Receive and distribute mail / parcels as they arrive.
Help other departments as required.
Managing the meeting room diary.
Type up standard letters, forms as and when required.
Ensure all staff log in and out of office using company logging in and out book.
To maintain staff and site contact details, updating monthly or as required (i.e. staff listings, telephone lists etc).
To carry out Company H & S and security procedures in logging visitors in an out
Raising Purchase Orders where necessary
What you will have:
Ideally receptionist background
Strong administration experience
Used to working within a fast paced & pressurised office
Strong customer focus
Outlook, Word, Excel literate
Individuals seeking employments at Taylor Wimpey should know that we foster a culture of inclusion and value diversity positively which creates a better workplace and delivers stronger outcomes. We commit to treating all our job applicants and employees fairly and with respect, irrespective of background, disability or any other protected characteristic. If you require any assistance with regards to reasonable adjustments during the application process, please do not hesitate to contact us.
What we will offer you:
Taylor Wimpey is a FTSE 100 business and one of the largest residential developers in the UK, building new homes and communities across England, Scotland and Wales. We are passionate about building new homes and communities with a focus on sustainability.
Our people are important to us and we want to make sure that we reward and recognise all the great work that they do. Our employees enjoy many standard benefits including access to the Taylor Wimpey House purchase discount scheme, pension (including company contributions), quality health cover, share save schemes as well as many flexible benefits such as buying additional holiday days, retails discounts, free Bupa health assessments and so much more. Our benefits work perfectly with our culture where you feel valued as a member of a successful team.
We offer industry leading subsidised professional training and development, which support our employees to excel and fulfil their career and personal goals in a variety of opportunities and environments. This in turn drives a strong succession of high performing customer centric leaders, really putting customers at the heart of everything we do. We embrace diversity and look to develop our people in the skills and areas they are most interested in, leveraging the qualities and appreciate the unique competencies, skills and experiences that each person brings to the company.
The receptionist is the face of Taylor Wimpey Manufacturing and the first person to welcome all visitors, suppliers, colleagues and customers to Taylor Wimpey.
As the role of the Receptionist, you will operate our Teams incoming calls channel ensuring all calls are answered promptly, queries dealt with wherever possible and efficiently directed to the correct person when appropriate. You will also be required to provide administrative support to other internal office staff and direcrtos when required and carry out all administrative duties as requested.
Based in Taylor Wimey Manufacturing’s reception area the role requires someone with high levels of customer service skills and and ability to work fast under pressure.
