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SalaryWolfe Vets: Receptionist & Clinic Administrator Job Description
About us:
Launched in June 2020, Wolfe Vets is independently owned, with small animal veterinary hospitals based in Chiswick and Fulham.
We offer an exceptional standard of round the clock care, treatment and facilities, as well as all the routine consultations, health checks and procedures expected at a family vet. We are passionate about pets and animal welfare; we believe that pets and their owners deserve to be treated with expertise and compassion.
Our client base has grown significantly since we first opened our doors and we are delighted that our reputation for the highest standards of care, means that many new pet owners register with us every day.
The role:
We have an exciting opportunity for a client focussed Receptionist & Clinic Administrator to join our highly skilled and friendly team at Wolfe Vets Chiswick. This is a varied role that would suit someone who enjoys client interaction, as well as working in a fast paced environment.
Our reception team are vital to the success of the clinic; you are the public face of Wolfe Vets. As well as warm, empathetic and clear communication skills, you must be able to multi task when the clinic gets busy. Our clinical staff need to be kept updated on arrivals and emergencies and it is important that pet insurance claims are processed efficiently.
Role responsibilities:
- Welcoming our clients and their pets to the clinic with warmth and empathy
- You are the first point of contact for queries by phone or in person
- Registering new clients and booking appointments
- Ensuring appointments run to time and clinical staff are updated on arrivals, late appointments and emergencies
- Clinic administration: processing and chasing pet insurance claims
- Taking payment for treatment, retail sales and stock control in reception area
Preferred experience (training can be provided):
- Previous front of house or client facing experience
- Familiarity with RX Works (veterinary IT system), on the job training can be provided if necessary
Personal qualities:
- Passionate about providing a positive, welcoming experience for every client and patient who visits the clinic
- Collaborative, you enjoy working with others
- A willingness to learn and pick up new skills
- A strong communicator, you understand the importance of keeping everyone updated
- The ability to multi-task, managing several demands simultaneously
- Flexible and adaptable to change (such as emergency arrivals)
- Kind & compassionate to pets, owners and colleagues alike
- Good humoured, you have a positive ‘can do’ outlook
- Strong attention to detail when registering clients and processing claims
Hours & facilities:
40 hours a week (exclusive of a 45 minute daily lunch break).
Our reception team work between 8.30-18.30 on a rota’d basis (from time to time, occasional paid overtime may be required).
Work takes place in our purpose-built hospital on Chiswick High Road, comprising two surgical suites, an imaging suite, a large central prep-hub and separate dog & cat facilities.
Rewards:
- Workplace pension
- Perkbox benefits package including free coffees, cinema tickets, store discounts
- Online GP service for 24/7 face to face GP consults and online prescriptions
- Discounted pet food and veterinary services for own pets
- 25 days holiday plus bank holidays
- Loyalty scheme: Additional annual leave after two years of employment
- Cyclescheme
- Techscheme
· Competitive, market-leading salary (plus paid overtime)
Job Type: Full-time, Permanent
Salary: Competitive (plus paid overtime)
Job Type: Full-time
Salary: Up to £27,352.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Store discount
Experience:
- Administrative experience: 1 year (required)
- Veterinary: 1 year (preferred)
Ability to Commute:
- London (required)
Work Location: In person
