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SalarySalesforce Business Analyst Position Overview
We are in search of a dynamic Business Analyst, highly skilled and self-driven, with a track record of orchestrating projects within multidisciplinary teams, including global agile units. Your main mission will be to oversee the implementation of our Salesforce CRM initiatives across our worldwide business operations teams. This involves direct collaboration with a range of stakeholders and the CRM unit to guarantee timely and within-scope delivery.
Join a community with a clear mission, committed to fostering a bold and inclusive workplace. As a pivotal figure in the CRM department, you'll contribute to an expanding entity that backs our global sales teams, driving innovation, bravery, and creativity through cutting-edge solutions that streamline processes and enhance operational efficiency. We're eager to meet individuals ready to propel their careers forward in a truly unique setting.
Role Insights: In this role, your comprehensive understanding of the system's business application is crucial. Together with the Product Manager, you'll ensure the precise documentation and communication of functional requirements to the agile team via well-crafted user stories.
Primary Duties:
- Engage closely with key players to collect, decode, and outline business needs.
- Analyze and comprehend the organization's framework, rules, and functions to propose solutions for reaching objectives.
- Generate user stories and future-state process flows to aid the Salesforce solution's design and development.
- Align with the Product Manager to convert product roadmap features into detailed product specifications/user stories.
- Collaborate with the team to design solutions that fulfill business needs and draft user stories.
- Interface with developers and QA teams to test solutions against business requirements.
- Organize and lead crucial stakeholder meetings, including requirement gatherings, system demonstrations, and user acceptance testing.
- Engage in prioritization discussions with the SCRUM master and Product Owner.
- Address risks and issues by escalating them to higher management for resolution.
- Mentor and support champion users across different departments to maximize their effectiveness.
- Document use cases, along with business, system, and functional requirements.
Essential Skills & Qualifications:
- Proven aptitude in managing stakeholder relationships.
- Excellent planning and organizational abilities.
- A collaborative mindset and strong team orientation.
- Proficient in navigating agile project environments.
- Extensive expertise in Salesforce CRM, particularly in Sales Cloud and Experience Cloud.
