Senior Membership Assistant

Equity is the UK trade union for professional performers and creative practitioners. Equity is respected as one of the most powerful entertainment unions in the world, and at the heart of the UK trade union movement. We are a growing union of around 50,000 members, proud of our strong organising and campaigning record. Our members are mostly freelance- with many working in greenfield and emerging areas in audio, videogames, dance and the light entertainment sectors. By contrast, most British TV, film and theatre are made on union agreements with minimum terms driving forward industry standards on everything from pay to dignity at work. The Union has a team of staff in offices across the UK who have a wealth of experience and expertise when it comes to advice and representation. They are able to deal with the issues raised by members working in all areas of the industry whether it be a major feature film, a theatre in education show, radio voice overs, a circus act or any other live or recorded work.
Equity is committed to equal opportunities and welcomes applications from all who believe they fit the essential requirements for the job.
The Role
An exciting opportunity has arisen for a Senior Membership Assistant joining the team to ensure the smooth running of the customer service and administration for our 50,000 members within our busy membership department. You will also be responsible for the day-to-day running of the department, effective management and compliance of the membership finance processes including Direct Debit and Check-Off payments, and you will have the opportunity to develop and implement improvements and new administration processes to ensure efficiency and excellent customer service.
We are looking for an enthusiastic individual, with a passion for improving administration processes and users experience. You will need to be organised with the ability to manage your time and priorities to meet several deadlines, and have strong communication skills as well as excellent attention to detail. Proven customer services experience excellent interpersonal skills is essential.
The role requires a commitment to the role and work of trade unions, and Equity’s Vision, Mission and Values.