Team Leader - Domestic Services

The post holder will be responsible for the coordination, supervision and support of an effective service delivery of Domestic staffs’ duties in line with national cleaning standards
The Team Leader will be required to exercise initiative and judgement to ensure the provision of an efficient, effective service that is supportive to the Ward/Department and courteous and caring to patients, visitors and all service users.
To be professional and courteous in all working relationships with staff and respect the equality and diversity of each and every person he/she comes into contact within the course of his/her business
The Team Leader will be required to identify and respond to user needs and to solve problems/complaints as and when they arise or escalate as necessary to line management. This will require effective liaison with other staff groups, and actively seek constructive feedback on service provision. The Team Leader’s role is multi-skilled and covers a range of services within facilities. The Team Leader will have daily operational responsibility for training of the Domestics ensuring all records are up to date. Monitoring and undertaking appraisals to ensure they are within date. To provide the Service Manager with regular staff updates and reports when requested, in in a timely manner. Assist in the completion and implementation of work schedules and procedures as and when required. Support Service Managers with audit system in line with the national standards of cleanliness, ensuring cleaning targets are always met. The post holder will ensure the proper use of the Trust’s resources such as stationery, telephone usage, photocopying and other consumables during business, ensuring minimal waste and minimal cost. To maintain the confidentiality of the Trust in respect of patient and staff information obtained at all times, and use such information only as authorised for specific purposes.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
The Team Leader will be required to identify and respond to user needs and to solve problems/complaints as and when they arise or escalate as necessary to line management. This will require effective liaison with other staff groups, and actively seek constructive feedback on service provision. The Team Leader’s role is multi-skilled and covers a range of services within facilities.
The Team Leader will have daily operational responsibility for training of the Porters/Domestics ensuring all records are up to date. Monitoring and undertaking appraisals to ensure they are within date.
To provide the Service Manager with regular staff updates and reports when requested, in in a timely manner.
Assist in the completion and implementation of work schedules and procedures as and when required.
Support Service Managers with audit system in line with the national standards of cleanliness, ensuring cleaning targets are always met.
The post holder will ensure the proper use of the Trust’s resources such as stationery, telephone usage, photocopying and other consumables during business, ensuring minimal waste and minimal cost
To maintain the confidentiality of the Trust in respect of patient and staff information obtained at all times, and use such information only as authorised for specific purposes. Report any concerns about the use of such information to the senior manager
The post-holder is responsible for taking reasonable care about himself/herself as well as for any colleagues, patients or visitors who might be affected by any act or failure to act by the post-holder in accordance with the Trust’s policies on Health and Safety at Work.
The post holder may be required to work on other wards/ department within the Trust at short notice to cover unplanned sickness or to cover planned sickness or annual leave on other departments
Staff Development, Training and Education
The post holder will be required to undertake mandatory training and is responsible for keeping this training up to date
The post holder will have an appraisal of performance each year and will be responsible for agreeing a development plan in agreement with their manager or immediate supervisor. The development plan will be reviewed each year
The Trust will provide assistance and agreed development to enable the post holder to achieve their objectives and standards in line with the development plan
If the post holder feels he/she is not achieving their objective as agreed in the development plan they will bring it to the attention of their supervisor or manager at the earliest opportunity
Health and Safety
Work in accordance with Health and Safety regulations at all time
Report any incidents of breaches of Health and Safety and report any dangerous acts or omissions that are seen in the course of duty that compromise the Health and Safety of staff or patients using the Trust Health and Safety policy
Comply with audit recommendations and risk assessment recommendations to make the workplace and work practice safer
Assist when required to do so, in any risk assessment activity undertaken