AddressJob title:
Team ManagerJob Description:
We're currently recruiting Team Managers to manage and motivate team members, ensuring the best possible service is delivered in line with service level agreements.
The Fixed Term Contract would be until 16th August 2024 and the ideal candidates would be based within a 45-minute radius of Coventry.
Key Responsibilities
- ensure a consistent, safe, efficient and cost-effective delivery of services within contractual performance levels and obligations
- adhere to and promote Capita values and abide by the leadership standard and Capita management commitments
- actively manage and develop direct reports through effective use of the performance management lifecycle, providing effective 1-2-1’s, coaching, SMART objectives, appraisals and training
- proactively identify areas for development and manage non-achievement through the use of Capita’s absence/performance management process
- be available as a decision maker in the escalation process
- responsible for developing and maintaining a team culture and staff motivation, that maximises team working and cooperation
- communicate effectively with individuals and the team for example through regular and ad hoc team meetings to ensure awareness of relevant issues, changes, sharing and celebrating successes etc
- assist in the planning and organising of team workload to achieve business objectives
- contribute to the overall operational achievement of required service levels by working with other operational managers and the resource planning team to identify risks and prioritise resource deployment
- ensure adherence to all operational processes, procedures, policies and business rules
- collate and distribute relevant Operational information and reports to OM where appropriate
- drive continuous improvement initiatives by reviewing working practices, process, data/MI and implementing ideas that enhance operational performance, service delivery and customer satisfaction.
- support change activity by providing a positive influence to ensure change initiatives are supported and embedded into the operation
- assist other business functions as appropriate and to assume additional responsibilities as assigned
- to liaise with the client on individual cases following the agreed guidance abide by all Capita Security Policies and Procedures ensuring any breaches are escalated accordingly. In addition, adherence to and acceptance of all Security Policies and Procedures appropriate to Capita Transport for London contract
About You
- experience of managing people with the ability to build and lead teams within a Service environment
- good understanding/experience of business processes
- understanding of current Health and Safety, data protection legislation and quality policies
- excellent communication, planning and organisational skills
- strong interpersonal skills
- good PC skills, including knowledge of Word, Excel and e-mail
- ability to work under own initiative within a team based environment
- ability to work in pressurised environment to tight deadlines – prioritise
- self motivated with a ‘can do’ approach
- committed, trust worthy and responsible
- flexible approach to work and adapts easy to change
- ability to diffuse potentially confrontational situations and to remain calm and reasonable in a potential difficult situation
- to be approachable and willing to assist others
- high degree of integrity
- experience of working within a results driven process driven environment, preferably with enforcement experience
- experience of working within a customer service or back office environment experience of working in an Enforcement or Public Service Business Operation - Desirable
About Capita, Transport For London (TFL)
We make journeys easier and safer. We’re using technology and data to help more people move around London. Our teams are managing everything from a bus fleet of 9,300 vehicles to 402km of Tube network, the Santander Cycles and Cycleways to London’s red route roads which include 6,000 sets of traffic lights. Join us and discover better as you keep the capital moving.
What’s in it for you?
- Competitive salary
- 23 days’ holiday (rising to 27 ) with the opportunity to buy extra leave
- company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Work from home
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Coventry,
United KingdomTime Type:
Full timeContract Type:
Fixed Term (Fixed Term)
