Address
Form of work
SalaryTemporary Zoo Crew
Starting: 18 March to 27 April (Possible extension to contract)
Antrim Road Belfast
Main purpose of job
To be responsible to the Shift Supervisors for the operation of “all front of house” and customer service duties, including admissions, the visitors’ centre and souvenir shop functions.
To be responsible to the Shift Supervisor to ensure a high standard of customer service and cleanliness on the site.
Summary of responsibilities and personal duties
1.To deal with visitors entering the relevant site, signposting, providing venue information, conducting tours, receiving fees for admission and to participate in all zoo wide promotions.
2.To promote and process membership schemes, including issuing and re-issuing membership cards and maintaining the database.
3.To carry out all duties required in the souvenir shop including selling goods, re-stocking maintaining stock levels to satisfy customer needs, receiving and checking goods inwards, signing delivery notes pricing and merchandising as required. To ensure service and stock levels maximise sales and comply with Trading Standard regulations
4.To carry out regular stock checks and providing accurate information to management as required. Conducting basic analysis on sales trends to help with stock replenishment.
5.To maintain cleanliness levels on the site. Removing waste, emptying bins in public and staff areas, and disposing of packaging and other materials from the Visitor Centre and adjoining administration building in accordance with council procedures.
6.To undertake general and specific cleaning duties, individually or as part of a team throughout all parts of the site; for example, the sweeping, mopping, polishing, litter picking and other relevant duties, of all public and staff areas, and toilets. To operate and use mechanical and electrical cleaning and polishing equipment.
7.To assist and take part in the organisation of promotional campaigns, events and activities. To assist in the preparation of display material for exhibitions and education projects
8.To undertake general and specific labouring duties as directed, for example, dismantling, maintenance and storage of seating.
9.To demonstrate the use of mobility scooters and record appropriate documentation.
10. To provide administrative back up to the shift supervisors and other relevant zoo staff.
Essential criteria
Experience
Applicants must, have at least one year’s relevant experience in the each of the following areas:
a)dealing with enquiries and cash handling on behalf of customers; and
b)general cleaning duties, for example public and staff toilets.
Special skills and attributes:
Team working skills
The ability to work as a member of a team and on their own initiative.
Customer care skills
An understanding of the principles of customer care and the ability to respond appropriately to the needs of customers.
Oral communication skills
Effective communication with the ability to provide information and advice to other members of staff and the general public.
Written communication skills
A good standard of literacy with the ability to process membership schemes whilst maintaining the database and providing accurate information when conducting regular stock checks.
Health and safety awareness
A basic understanding of the health and safety responsibilities attached to the post to ensure the safety of other council employees and members of the public.
Numerical skills
Good numerical skills with the ability to undertake cash reconciliations, numerical computation and manual stock taking duties.
Other Information:
Location: Antrim Road Belfast
Start Date: 18th March 2024 to 27 April with possbile extension
Hours: 30 hours 8.00am–5.00pm (weekend work included over time rates)
Salary: £12.18 per hour
Closing Date: 17 March at 4.00pm
If you are interested in this opportunity, please send an up-to-date CV via the link provided and we will be in touch.
Task Recruitment is acting as an Employment Agency in relation to this vacancy. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
