Address
Form of work
SalaryVANRATH are delighted to be assisting one of our major public sector clients with the Recruitment of an Administrative Officer to join their fun and friendly team in their Belfast Office.
This is initially a 3 month contract - possibilities for extension or permanency.
Monday - Friday - 9:00-17:00
Salary - £23,071
Key Duties
- Function as a first point of contact for individuals/groups/suppliers accessing the company, both in person at the office and over the telephone.
- Develop a detailed and accurate understanding of the services and support delivered by the company and its funded organisations.
- Producing outcomes on a daily basis in line with key agreed targets.
- Respond to and resolve stakeholder queries over the telephone, in writing or face to face.
- Provide support by checking documents and providing advice and guidance.
- Accurately record messages and/or refer client calls to senior members of the team.
- Record and process information and relevant incoming documentation in line with company policies and procedures.
Requirements
By the closing date for applications, candidates must demonstrate that they fulfil each of the following essential criteria:
1. A minimum of five GCSEs (or equivalent) at Grade C or above, which must include English Language and Mathematics. In exceptional circumstances 5 years relevant experience within the last 8 years, of eachof the criteria will be accepted as equivalent to the formal qualifications required.
2. At least 2 yearsrelevant experience within the last 8 years, of each of the following:
- Dealing effectively with client/customer queries in person and by telephone
- Maintaining both electronic and paper based office administration systems in line with organisational policies and procedures
- Using the following elements of the MS Office package in a business context: Word, Excel, Outlook
- Updating and utilising an electronic database to generate reports and information for specific business purposes
- Drafting formal correspondence to a third party demonstrating a high proficiency in written English
- Processing information and accurately recording on different portals (electronically & hard files)
Desirable Criteria:
In addition, applicants should be aware that after an eligibility sift, should it be necessary to shortlist candidates to go forward to interview, this will be done by applying the following additional criteria:
1. Demonstrable experience of dealing professionally with confidential and sensitive information.
‘’I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.’’
‘’Very pleased with the service provided and extremely appreciative to VANRATH, who I’d highly recommend.’’
‘’I recently registered with Vanrath and met with their consultant Aisling Bishop to discuss my CV and previous work experiences. I was very impressed at the range of employers that Vanrath works with, the roles that they have on their books and the service that they provide to job seekers. I feel confident that Aisling and the Vanrath team will work to find me a post that fits my interests as well as my experiences.’’
‘’VANRATH helped me secure an amazing permanent role. I could not thank them enough for this amazing opportunity. They made sure to contact me every step of the way even if it was just to check in with how I was feeling with regard to the role, I found them extremely friendly, efficient and supportive. I highly VANRATH. The whole experience was amazing start to finish. The company deserves 5 stars!!’’
