Business Development Director - Business Process Outsource - BPO

Business Development Director - Business Process Outsource - BPO, Up to £90,000 base + Commission = £160,000 + Benefits, Hybrid Working i.e. only one day per week in the office, West London, Lovely Company with great culture to match.

Business Development Director Overview:

We are seeking an experienced & motivated Business Development Director to lead growth in our clients news Business Process Outsourcing (BPO) function. We are looking for expertise in selling solutions of our clients services, which include: website creation, claim or application management and validation, customer services (call/email/web chat), provision of payment/vouchers/physical rewards, reporting, or program management.

Ideally the successful Business Development Director will have at least 5 years’ experience in creating, supporting, selling & closing of BPO and/or Business Services solutions. We are looking for a mover and shaker, a confident and experienced new Business Development expert.

The ideal candidate will have experience in selling solutions into private businesses, via solution selling/consultative selling approach. You will also have experience in working on Tenders/RFPs, however the Tenders/RFPs will be managed by a separate team within the business.

The primary purpose of the role is to drive New Business Development, and from the won business create growth within their Operations Teams, by increasing the flow of opportunities and deals, and then leading the qualified opportunities through the sales phases until closed.

Business Development Director Duties:

• Driving sales through new client acquisition, primarily through prospecting activities and personal networks.
• Identifying opportunities by positioning company value proposition and demonstrating the value and benefit offers to Business Process Outsourcing services.
• Using qualification methodologies to make recommendations on which opportunities should be pursued by the business.
• Develop relationships with buyers through personal meetings, presentations, speaking engagements, business networking other business or social gatherings.
• Providing a consultative approach to selling, with demonstration of understanding of clients’ product portfolio, business objectives and the challenges they face in their market.
• Shape, lead and participate in proposal activities including face to face, telephone and video call sessions, as well as support in developing & reviewing written proposals and pitches.
• Providing strategic input based on market activity into the Company’s business plan in the UK & Northern Europe.
• Assisting the Sales Director in creating and leading the UK new business strategy and growth. Maintaining a consistent trajectory of growth, while avoiding obstacles that arise.
• Keeping abreast of latest developments within the industry and identifying new market opportunities
• Act as the key contact for clients within their region, including ad-hoc meetings and quarterly business reviews
• Work closely with internal teams, ensuring client needs are met and campaigns are run successfully.
• Working with the finance team to ensure correct billing of all campaigns.
• Delivering against quarterly and full year gross profit targets, as well as track and communicate progress against sales goals and targets.

Experience Needed/ What's in your DNA?

• 5 Years + experience within a senior sales role with proven track record in supporting sales, selling and closing of BPO and/or professional services in roles such as sales, account lead and solution architect.
• 5 years + experience in developing client accounts, with the development of a detailed sales plan, with regular client planning and strategy meetings.
• Commercial acumen with previous P&L management experience.
• MS Office experience (essential).
• A passion to go above and beyond for clients at all times.
• Creative, outgoing, able to motivate and inspire others.
• Competitive, self-motivated and driven to succeed.
• Outstanding interpersonal, communication and influencing skills.
• Excellent Business Development skills and sales acumen.
• Attention to detail with analytical/statistical analysis skills.
• Experience originating and closing £0.5m+ deals in BPO such as: software & platform industry solutions, cloud, supply chain.
• Experience with C Suite level client relationships, relationship building & management.