Customer Service Administrator

Bracknell, Berkshire

Full time (The business is open from 08.00-17.30 Monday to Friday and 09.00-12.00 on a Saturday. You will be required to work one in four Saturday’s mornings)

Salary: £26000-£30000pa

The role:

As Customer Service Administrator, you must be an organised, friendly, proactive and confident. The role will involve frequent contact with customers, insurance companies and other internal and external stakeholders. The successful candidate will also be responsible for delivering an exceptional customer experience and assisting with general administration.

Key responsibilities

• Ensure highest level of customer care and satisfaction at all times.
• Maintain excellent standards of departmental administration.
• Help to achieve industry-leading standards.

Objective: Customer Centric

• Deliver first class Customer Service to ensure industry leading customer journey.
• Ensure customer awareness of all available products and services.
• Assist customers with their requests promptly and professionally. All queries (whether in person or on the telephone) are answered or dealt with immediately.
• Maintain effective liaison with all internal departments/staff members.
• Ensure constant presence at, and tidiness of, the reception to promote the professional image of Finesse ARC
• Use plain English to explain processes or technicalities.
• Notify customers promptly of completion of work.
• Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the General Manager.

Objective: Administrative excellence

• Initiate job documentation and maintain accurate customer records.
• Accurately maintain departmental systems.
• Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures.

Essential skills / experience

• Ensure highest level of customer care and satisfaction at all times.
• Maintain excellent standards of departmental administration.
• Help to achieve industry-leading standards.
• Proficiency in Microsoft Office Suite
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organisational skills
• Multitasking and time-management, with the ability to prioritise tasks
• Customer service experience