Customer Service Administrator

I am currently recruiting for a Customer Service Administrator on behalf of my client who are a market leading and highly successful business based on the outskirts of Newbury.

My client put their passion and focus on people, process and technology to create exceptional customer experiences. The purpose of this position is to support the Customer Services Team in delivering fundamental administration services to both the Sales and Operations departments.

Overview of the role:

• Maintaining the data integrity of our in-house support/helpdesk systems
• Assisting with the preparation of customer support renewal quotes, to include confirming correct kit lists, requesting quotes from suppliers, verifying quote content and raising quotes on Dynamics.
• Creating support contract documentation and updating all associated company records
• Entering and updating opportunities, deal registrations and quotes on supplier portals
• Daily maintenance of supplier portals and providing the Sales team with accurate pricing
• Dealing with customer orders, to include placing purchase orders, liaising with the Project Management team, invoicing and registering support lines on our inhouse helpdesk system and with the manufacturers.
• Communicating with suppliers for pricing requests
• Supporting the Sales and Operations team with other administrative duties

Desired skills and qualities:

• Excellent organisational, literacy and numerical skills
• An eye for detail, ability to work under own initiative and multi-task.
• Experienced in Excel and, ideally, Dynamics.
• Strong interpersonal and communication skills
• Experience of working in a customer focused environment

This is a hybrid role where you are required to work in the office two days a week. Salary up to £27,000 depending on experience.

If you are interested in this position, then please apply today!