It Support Technician

We're on the hunt for an energetic IT Support Technician to become part of our client's dedicated team in a highly respected educational institution. This role is a stellar chance for an ambitious individual eager to thrive in a vibrant and cooperative atmosphere. Great benefits including free lunches!

Position Summary:

You'll play a crucial role within the IT department as an IT Support Technician, reporting directly to the senior engineering team. Your main duty involves offering comprehensive first and second-level technical assistance to a diverse user group, including faculty, students, parents, and other key stakeholders. You will also play a pivotal role in the development and enforcement of IT strategies, processes, and initiatives, guaranteeing the seamless functioning of the institution's IT framework.

Principal Duties:

• Swiftly address IT queries submitted via the support desk, providing first and second-tier support as necessary.
• Identify and troubleshoot technical issues effectively, with a protocol for escalating intricate matters to facilitate swift resolutions.
• Work in concert with First Line Technicians and the broader team to deliver superior IT support services.
• Record and oversee support tickets, maintaining detailed records and ensuring clear communication with users.
• Support the upkeep of the institution's AV equipment and offer technical assistance for various school events and assemblies.
• Aid in the oversight and deployment of mobile devices, ensuring secure management and access to essential resources.

Required Skills and Experience:

• Proven background in a comparable IT support position, ideally within an academic setting.
• Technological expertise with Windows desktop OS, iOS, and Google Workspace.
• Knowledge of helpdesk or ticketing systems and experience with mobile device management (MDM) solutions.
• Exceptional problem-solving abilities with a knack for quick and effective issue resolution.
• Outstanding communication and team collaboration skills, with a proven track record of positive interactions within a team environment.

Submit Your Application Now!

About GreatFind Recruitment

Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers,

Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses.

We are an equal opportunity provider.

Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.