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Form of work
SalaryBe responsible for own personal educational, completing Level 3 Information Communications Technician programme, including End-Point assessment. To provide quality technical maintenance and support of all user based IT hardware and software. Provide end user support for all onsite devices and network, talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; To provide support to standard and authorised non-standard software applications. To take ownership and manage Service Desk tickets through full cycle of triage, referral to third party suppliers or IT colleagues to full closure within the boundaries of the Service Level Agreements in place. To perform installation and configuration of hardware, operating systems, software and applications including LIMS Interfaces ensuring it is installed to existing IT standards and within any predetermined timescales. To provide supporting documentation for the departmental operational procedures and knowledge base items as appropriate
