Mortgage Admin Assistant

Mortgage Admin Assistant – Belfast

Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you…

We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows brands. Can you help us to make it possible?

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.

Location:

24 Cromac Place, Belfast

*Opportunity for hybrid working after a 6-month period

Pay Rate: £12.92 per hour

Shift Pattern: Monday - Friday between 8am-6pm

Start Date: 8th April 2024

BENEFITS:

- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.

- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competitions and giveaways and a 24/7 worker assistance programme including always having accessible counselling services.

KEY RESPONSIBILITIES:

- As a Mortgage Administrator within our Mortgage New Business Team, you’ll be taking calls from Mortgage Intermediaries in relation to applications made on behalf of their clients

- Enabling people to own their dream home, you’ll support your customers with verification of client’s income

- Providing updates on valuations and updating customers on the progress, and outstanding requirements of the application

- Complete telephony, digital and admin-based tasks to service customer queries

- Deal with customer data ethically and in accordance with the FSA requirements

SKILLS:

- Good oral & written communication

- A positive attitude towards providing excellent customer service which exceeds customer expectations

- Adaptable to change and willing to embrace new ideas

- The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query

- Understanding and interpreting data at a basic level

*There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme.

WHAT’S IN IT FOR YOU?

- 6 weeks fully paid training

- Great rates of pay, including pay progression

- Opportunity for potential extension or a permanent position

- The opportunity to work with some of the most influential and experienced managers in the banking industry

About our Gasworks site...

With a track record for developing our colleagues this pioneering site has award-winning teams and Leadership to help you progress your career.

It also tries to make the working day enjoyable with the following facilities:

- On-site car parking with Electric charging docks

- An extensive canteen with a Starbucks™ coffee dock

- Rest areas with pool table, TVs, games consoles etc.

- Quiet reflection rooms

- A kitchenette area on each floor equipped with fridges & microwaves

- On-site showers & changing facilities

Are you interested in this opportunity?

Lloyds Banking Group is committed to helping customers build for their future, which means a great opportunity for you to make a real difference. To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case!). Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next!

80527-1/LBG00327

Job Types: Full-time, Temporary contract
Contract length: 6 months

Salary: £12.92 per hour

Expected hours: 35 per week

Benefits:

• Canteen
• On-site parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: 80527-1/LBG00327
Expected start date: 08/04/2024